I went to Jared to purchase an engagement ring for my girlfriend, and when I got in there they were eager to do business with me. I picked out a ring and told them my girlfriend is a 5.5 and the one that I picked out happened to be a 6.75. She told me that the Niel Lane cant be resized any more than one size. So the lady wanted to pawn-off some other random rings to me and I told her no I need this ring. I insisted that I wanted this ring, and asked if they could order it or something and she went back to the counter and said that they have this 6.5 and they can resize it. She ended up selling me the 6.75 anyway and claimed that it was 6.5 and that it could be sized to a 5.5. I was told that this also included the diamond mounting that had to be done as soon as the ring was supposed to be sized.
So I proposed, she said yes, and she loved the ring. So after that I went to Jared to resize the ring. So we get to Jared and they measure her finger and measure the ring and guess what it’s a 6.75 and can’t be sized to a 5.5. I was then told that even when I size it by 1 it could cause the diamond to fall out. I was then told I need to pay $275 for a mounting the diamond. Then I was told that I would have to place a special order for a correct ring size. They told me that they need 1 WEEK to call me back and let me know how long it would take to get the ring that I want. I waited almost 2 weeks and decided that I have had enough of this, and called the Jared headquarters.
After explaining my story 3 times, being placed on hold and spending a total of 2 hours on the phone, I was told that basically they have to special order a ring. The order can’t be rushed (Despite the fact that they made a mistake) and I have to 1.) replace the ring I gave her, 2.) wait 3 months for a replacement. I lost it and told them that it was unacceptable and they need to rush this order because its their mistake and if they don’t I will take my business somewhere else.
So I was told they can’t rush the order, and that they will give me a $50 gift certificate. Seriously, a $50 gift certificate for an $1800 ring and a $1500 diamond? Is it just me, or is that a complete insult?
So I told them listen I will post this online everywhere so that someone else will not go through this same trouble as I did. I will never advise anyone to buy from Jared again and I will return the ring and I will take my business somewhere else, and there was no attempt made to make this right.
Finally I post this, and I hope that the right member of Jared sees this, takes appropriate action so that no one has to go through this same issue.
Product or Service Mentioned: Jared Customer Care.