My 20k brand new ring (after 7 months of repairs/re-doings/re-making it, arguing and spending DAYS in their store) came out like this (!!!SEE PICTURES!!!!) with CHIPPED 2ct DIAMOND! In the beginning of November 2017, I brought my BRAND NEW ring (3 piece set) to Jared and purchased a 2ct diamond from them.
Jared was supposed to make a new custom setting for the new diamond I've purchased from them. Jared employees absolutely assured me that they will be able to perform such work without damaging my original ring. They completely ruined my NEW ORIGINAL RING. Jared had to make THE WHOLE NEW RING because they destroyed MY RING completely!!!!!
And what you see on those pictures is the SECOND RING MADE BY JARED as a replacement to my ring. The ring is not symmetrical, the setting is rotated and is neither centered nor perpendicular to the ring (with sticking out CHIPPED 2ct DIAMOND!!!!), corners and angles are different throughout, one side of the ring is dramatically (like 50%) higher than another one, even shape of the head is different on ALL sides!!!!!! All small diamonds are facing different directions and have been mounted in the wrong order (even one side is wider than another). Two side bands are not fitting in.
The ring itself is not flat (its bent). Within first couple of month diamonds already started falling out. Jared resized my ring 3 TIMES!!!!!! to make it right and still didn't.
Since the beginning of March 2018 until END of May 2018 my ring was in their store (got it in December thought). The ring I got now is not even close to what they showed me on CAD images. Numerous times (months) I was requesting a digital file of the ring that they are making to replace my original ring. They were not providing it (ignoring me all the time) and finally look at the pictures what I got!
Handwritten digits on the printouts. No consideration that there are 2 side bands whatsoever. It's a 21st century approach.... some pencil drawings and measurements of the pencil-circled ring PRESUMABLY matching (size and design wise) the 2 other side bands.
It is a shame!!!! With all the computer programs and apps available on the market for jewelers to provide me with pictures like that!?!?! Also, I've been told that no one in the store knows how to open digital files and on top of that it's all on the PERSONAL computer (that is not even in the store). 2 different jeweler shops of Jared where working on my order.
One store destroyed my own ring and the second one made this UGLY replacement (which I did not approve as a wax version from the beginning). There are much more details to it. I just pointed the most obvious ones and the main one: CHIPPED 2ct DIAMOND. When I requested from the customer service an information of the district manager (such as a name, phone #, email or address) I’ve been told to go back to the store I had issues with and that they are not providing customers with CELLPHONE numbers (which I did not ask for) of their management.
I have been discriminated, humiliated, diminished and ignored all alone. Only after I started posting pictures and comments on their Facebook page they finally contacted me. Per specialists, the ring cannot be fixed but had to be re-done and 2ct diamond to be replaced. But after all, I was told that they will FIX IT and that this SHOULD MAKE ME HAPPY.
I was more than sure that Jared was obligated back in November of 2017 to provide me with a ring that will make me happy. The ring that I paid for! In addition, I strongly believe that there are law, rules and regulations that every business should comply with.
And every customer should be protected! YOU WILL REGRET IF YOU GO TO JARED!!!!!!
Product or Service Mentioned: Jared Manager.
Reason of review: Damaged or defective.
Monetary Loss: $25000.
Preferred solution: Let the company propose a solution.
I liked: Sales people, Friendly staff.
I didn't like: Damaged product, Being, Being discriminated humiliated diminished and ignored, Very poor low quality not skilled job.