Most helpful review
New Reviewer

I think this is a story worth sharing: I'd like to explain how Jared values it's customers . I'll continue to share this story, anywhere I can, to hopefully prevent others from having a similar experience. Unfortunately, Jared has not only provided us with a horrible...
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136 comments
#2089200

My diamond just fell out of the setting!! Luckily I found the diamond.

We are going to Jared tonight, our anniversary is next Saturday and I am just beside myself! I wish I could share your story.

Luckily also, my husband is an attorney so we have that card to play. He won't hesitate either!!!!

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ID
#344856 Review #344856 is a subjective opinion of poster.
Location
Baltimore, Maryland
Service
Jared Repair

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Verified Reviewer New Reviewer

1.3
Bought a mens titanium wedding band on May 5th- Got married June 18th- went on our honeymoon on the 20. By the 4th day of him wearing the ring- it separated and is now cracked on the middle portion of the material. Took it back to Jared in Bolingbrook- where we were...
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#3710007 Review #3710007 is a subjective opinion of poster.
Location
Chicago, Illinois
Cons
  • Bad customer service
Loss
$800
Preferred solution
A new ring- to replace this damaged ring that my husband wore for 4 days- I dont have a photo as I am at my work- I can show you proof that we just got married as well- to show he only wore it 4 days.

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Verified Reviewer New Reviewer

My wife and I purchased a ring using Jarods credit company. At the time of the purchase we were told that the ring was going to be 12 months interest free. We also put down $600 in cash and were charged $329.99 for a protection plan we were not told about. We got our...
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#3384419 Review #3384419 is a subjective opinion of poster.
Location
Courtland, Virginia
Pros
  • Jewlery
Cons
  • Sales people
  • Customer service
  • Perfect example of corporate american greed
Loss
$2500
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Bracelet not received

2.3
My bracelet was supposed to be delivered on 1/10/2022 it was not.Jared said it was. Customer service kept trying to give me my money back.I want my bracelet I have to wait two weeks for a tracer I will not be ordering anything else from them Jared does not have this order online only my orders from summer.Im very disappointed in the poor service.

User's recommendation: Do Not Buy from Jared.

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#3253957 Review #3253957 is a subjective opinion of poster.
Loss
$68
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Bait and Switch Order Cancellation

1.8
So my order # 100004****7176 was cancelled. You have to be kidding me! What a way to start off an engagement! Let her pick out a ring thats been showing up on your website for weeks, place the order and now all of a sudden its been sold. Sounds like a bait and switch tactic. Now Ive gotten the approval and now have to break the news to her that the ring she fell in love with is no longer available. A great way to start the Christmas holidays and engagement. Thanks Jared!!!

User's recommendation: Beware of placing online orders.

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#3104652 Review #3104652 is a subjective opinion of poster.
Pros
  • No pros
  • Good salesmen
Cons
  • Bait and switch returns
Preferred solution
Let the company propose a solution

Wrong item

2.0
I ordered three pieces of jewelry one ring one bracelet and one necklace from Jared's 78 plus tax I received only one promise ring which I did not order I ordered only Diamond I would like to order to be redone I'm trying to get it sent back to you already but, I'm having issues with the dates or addtess so, I will send it back as quickly as possible Leslie Mitchell {{redacted}} you sent me a promise ring
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#3040720 Review #3040720 is a subjective opinion of poster.
Location
Anaheim, California

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Verified Reviewer New Reviewer

Mask mandate.

Was asked to wear a mask to conduct any business inside a Jared Galleria store. Website says customers are no longer required to wear a mask inside store Unless required by local government. Do you realize how many customers you are loosing Jared Galleria. You seriously need to start pushing back from the corporate level on these local mandates!! Sad that this is happening!!
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1 comment
#2095788

grow up its just a mask.

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#3037120 Review #3037120 is a subjective opinion of poster.
Location
Mebane, North Carolina
Cons
  • Being discriminated humiliated diminished and ignored
  • Customer service
Preferred solution
Mask free shopping!!
New Reviewer

Poor service

1.0
I showed up to get my rings check today.(1:30) waited 10 mins before I was helped with only 2 other people in the store. there were 2 loose stones (one in each ring) they said it would be ready between 3:30-4pm I was fine with that. went back at 4pm they said they aren't done do to that they have coat the ring behind the black diamonds. It should only take a hour. went back at 5 pm now I am told I can't wear the rings until tomorrow. do to the enamel is wet. she also acted like I was late to get the rings inspected for the warranty (when during covid they put me off for a year) If you get something on clearance take a screen shot because they won't give you clearance price even if they tell you it's on clearance. I don't recommend buying anything from them

User's recommendation: Go someplace else.

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#2988459 Review #2988459 is a subjective opinion of poster.
Location
Lenexa, Kansas
Pros
  • First visit
  • It was the first place we went and bought rings
Cons
  • Perfect example of corporate american greed
Loss
$800
Preferred solution
I have complained before and management doesn't care

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Verified Reviewer New Reviewer

Can't contact them by email or phone to check on my order.

1.7
I think this is a shady company. On scamdetector.com . They have a scam rating and caution to "stay clear of the company".

User's recommendation: Don't buy anything.

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#2814047 Review #2814047 is a subjective opinion of poster.
Pros
  • Prices
Cons
  • Misleading promotions
  • Will not recommend jareds
Preferred solution
Deliver product or service ordered
New Reviewer

Broken 2 carat engagement ring

1.0
2 carat natural stone ring broken only was given 4 prongs when was told needed 6 prongs and I told them I needed 6 prongs

User's recommendation: Don’t buy there.

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#2800029 Review #2800029 is a subjective opinion of poster.
Location
South Portland, Maine
Loss
$12000
Preferred solution
Full refund

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Verified Reviewer New Reviewer

1.0
Jared - Return
Jared - Return
Jared - Return
Jared - Return
Jared - Return
Jared - Return
Update by user Sep 01, 2021

Jared has never contacted me, and they will not let my return the ring for a full refund even though I am allergic to the metal. They do not care about me, only my money!!!!!!!!

Original review posted by user Aug 02, 2021
Hello. I purchased a custom, Platinum, ring in May. I only wore it a few times, and each...
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2 comments
#2047853

I don't know their return policy but if they won't do a refund or exchange, trying selling it.

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#2734844 Review #2734844 is a subjective opinion of poster.
Product
Kirk Kara Ring
Pros
  • Friendly staff
Cons
  • Poor problem solving skills
  • Everything about the experience
Loss
$5951
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Can NOT get my Levian CertificateS

1.0
I have never been more DISSATISFIED with my purchases than I am with Jared!! What a frustrating experience!! I have spent over 12,000 dollars there over 5 years and STILL have yet to see my LEVIAN CERTIFICATES!! I have expressed my frustration to SEVERAL so called managers and although they PROMISE me they will take care of me I STILL have yet to receive my paperwork!! JARED if this is the way you treat a VERY loyal customer - GOODBYE!!

User's recommendation: Follow through on promises!!!!!!

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#2713447 Review #2713447 is a subjective opinion of poster.
Pros
  • Manager and acknowledged something needed to be done
Cons
  • No corporate help or resolution
Loss
$12000
Preferred solution
Deliver product or service ordered

Billing

In February of this year I had spinal surgery, I call Jarrett's to let them know that I would not be able to pay because I was no longer working because of the surgery, 2 of the customer service reps put me in a payment program, Just to hit me back to let me know I no longer qualify after a couple of weeks, Now the last customer service rep stated that my account would not be delinquent if I paid the full amount Pass due by June 28th, But then I got an alert on my credit report stating that my account was delinquent even though I was told by a Jared customer service rep it would not be delinquent until after June 28th

User's recommendation: Before you get this card please find out the INS and outs of what they can and cannot do if you are on disability.

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#2598347 Review #2598347 is a subjective opinion of poster.
Location
Voorhees Township, New Jersey

3.8
The customer service agent was courteous and polite. In my opinion very professional. My complaint was and still is, is the fact that there is no mask mandate in the state of Tennessee and my wife and myself due to medical issues are not able to wear a mask. We have...
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2 comments
#2005105

“ my wife and myself” The needs of the many outweighs the needs of the few. If two people out of dozens can’t wear a mask, those two people should stay home.

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#2511828 Review #2511828 is a subjective opinion of poster.
Location
Knoxville, Tennessee

1.0
Jared - Sent me damaged item and won’t take care of the issue
Jared - Sent me damaged item and won’t take care of the issue
Jared - Sent me damaged item and won’t take care of the issue
Jared - Sent me damaged item and won’t take care of the issue
Jared - Sent me damaged item and won’t take care of the issue
Jared - Sent me damaged item and won’t take care of the issue
On, 1/8/2021 I ordered a 2018 Pandora ornament and charm gift, this was my first purchase ever with the company... I received the item today, 1/12/2021. Upon pulling the Pandora box out of the shipping box the top of the box fell off and the ornament, delicate, fell on...
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#2381942 Review #2381942 is a subjective opinion of poster.
Location
Myakka City, Florida
New Reviewer

Where is my order

Ordered 2 weeks ago not arrived yet
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ID
#2340585 Review #2340585 is a subjective opinion of poster.
Location
Schererville, Indiana
Preferred solution
Deliver product or service ordered

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