Original review Jun 02, 2023
In 2010, my husband gave me a promise ring (at age 44) that was a princess cut sapphire solitaire from another company. I loved it. Our first Valentines Day he gave me a pair of Princess cut diamond earrings. In 2011, when we decided to get engaged we took both to Jared in Collierville, Tennessee to have mounted on one ring and we purchased a channel set diamond wrap. We loved how the engagement ring turned out. In 2013, just before our wedding we took the wrap and engagement ring to the same Jared to have soldered together. Once again we were very happy with the work. In 2014, for our first year anniversary we returned to the Collierville Jared and purchased a matching channel diamond band to have the sapphire and diamonds mounted to so that the ring looked more cohesive. My husband promised in our early days that he would replace the sapphire with a diamond for our ten year anniversary. Two weeks ago we went to the Jared on Oracle in Tucson and purchased a loose princess cut diamond and new diamond wrap only AFTER the sales lady inquired with the jeweler that the work could be done. We spent almost $7000 that day. Jareds has had my ring almost two weeks. Today they called to tell me that there is an issue and that the work cannot be done because my ring doesnt have a gallery or support and wasnt even soldered properly to the sides of the middle band. That made no sense to me because Jared made the ring to begin with and its always been structurally sound. They were so adamant that they cant make the ring that I just told them to put the original ring back together and refund me the money we spent with them. Then I argued that since Jared made the ring to begin with that they should do any structural repair at no cost so that the new stone and wrap could be mounted. They refused. This afternoon I texted customer support who called and spoke with the store manager. Once again the local store is adamant that there isnt anything that they can do or will do. He also said that the mounts used to build the ring arent Jareds Im how so? JAREDS IN COLLIERVILLE TN BUILT THE RING. period! If they used a different mount from a different resource then that is on them. So they opened an escalated complaint. In the meantime I will get my ring back and have our money refunded. I am so pissed and hurt that the ring Ive been wearing for a decade was apparently built wrong and isnt structurally sound. Im even more pissed that the local Jared has been so flippant. Pictured is the ring as it was when we bought this diamond and new wrap before they took my ring apart and now says they cant do anything with the new diamond or wrap.