Jared

In February of this year I had spinal surgery, I call Jarrett's to let them know that I would not be able to pay because I was no longer working because of the surgery, 2 of the customer service reps put me in a payment program, Just to hit me back to let me know I no longer qualify after a couple of weeks, Now the last customer service rep stated that my account would not be delinquent if I paid the full amount Pass due by June 28th, But then I got an alert on my credit report stating that my account was delinquent even though I was told by a Jared customer service rep it would not be delinquent until after June 28th

User's recommendation: Before you get this card please find out the INS and outs of what they can and cannot do if you are on disability.

I did not authorize those transactions. For four times of 65.50 . I need my money back on my bank card ending 3176. ASAP

Ordered 2 weeks ago not arrived yet

I am writing in regards to a horrible experience I had today at your Tulsa, OK Location. I took my engagement and wedding band in to be inspected and soldered together and the girl, Jessica, insinuated that I was lying where my band had been purchased because she couldnt find it in the computer. When she finally did find it, she looked at my rings and told me that soldering them together would make it where I needed them taken down a size. I told her they fit fine and because of health problems, I didnt want to change the size. After a discussion, I finally just said whatever and agreed to change the size to a 7.5 from an 8. She then asked me when I wanted to pick them up next week, next week? She said let me ask but Im sure it will be at least next week if not longer. She went to talk to the jewler and as I was perusing the store, I overheard him say the baguettes would be on the bottom of my finger if he takes it down much and he also told her 1-2 days. She walked back to me and said yep, he said next Monday at earliest. I heard her talking to him and his response was 1-2 days. I do not appreciate being lied to. I asked why so long since my husband and I bought at Jared because of their in house jewler and it not taking weeks to fix anything. Jessica told me because of covid theres a back log and they also service Kay and Zales, ect. I feel if I purchased at Jared, I should be a priority. I was all but in tears and my blood pressure was very elevated so I left the store. I called customer support and the lady was helpful and called the store and told them do not resize my rings and she agreed that soldering does not make them bigger, if anything it will make it smaller because it is a wider band. She got back on the phone and told me that good thing she called right then because they were getting ready to start on it. Now if they were getting ready to start on it within 30minutes of me leaving the store, why will it take a week to fix it? I am disgusted with my experience today and I am not sure I will ever buy anything from Jared again.

How can they approve an order for stock they didnt have.. Bad service.

User's recommendation: dont do it online.

Due to COVID-19 I was not able to complete my payment, was seeking for further information to what I can do with my account .

I returned 800 worth of jewelry in store the salesperson was impatient because I didnt have my debt card in pocket it was in my car she issued a check. It took 5 weeks to get the check then when recurved wasnt cAshable. I called customer service many times and no help 1 month later they issued another check and its been an additional 2 week since. Every time I call I get the run around and no one is helping never will use again they cant even offer You anything for all of there *** ups it’s been 3 months

User's recommendation: Never.

Bought a 20K ring a month ago, since then not a single email about my order, the only thing I got was thank you for your purchase. A month later nothing, no ring, no communication from them.

these are the rings they gave me, supposedly they are a special order and look at the crap of work they do in that workshop, this due on January 14 that the seller was lying to me for 5 months, to give me the same rings, And right now the manager lying to me too and i can proof

I see your TV ads quite often, and I want to know what you have against white people, because the only people in your TV commercials are black!

User's recommendation: Stop being prejudiced against white people!

They keep hanging up on me

I brought my watch to the Lake Grove location 9/1/19 to get the battery changed and pressure tested still dont have it back going to sue them at this point get even get them on the phone! Not giving any stars