Product: Jared Customer Care Clear all filters (30 of 30 reviews match)
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My fiancé and I went to Jared’s in Tustin to buy my engagement ring and his wedding ring.We both picked out rings we loved. He paid for my ring but the ring he wanted wasn’t available in white gold so I put a down payment to have it ordered. In total we bought 3 rings....
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Jared Customer Care
#1129515
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I think of you wear a product the way it should be warn they should be responsible. I told the girl, how is it that I go buy a$2.00 pair of earrings and they give you a back to prevent you from losing the earring. These will be the last purchase I will make with Jared...
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Anonymous
Anonymous

Sounds like you in fact, weren't putting them in correctly. They go in the pierced earhole and them twist up and pinched down to hold in place. Bet you just had it clipped on ...

2.1
Product
Jared Customer Care
#1045175
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My husband purchased a $3000 necklace.I tried to return it 2 months later after returning from a long trip. They told me there was no rush and that I could exchange for a different diamond. I then went back 2 months later to return and they refused to accept it. In...
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Anonymous
Anonymous

why would you return a necklace that he bought for you out of love? there is a return policy everywhere and 3000 is a lot to return.

Anonymous
Anonymous

Every retailer has their return policy printed on the sale slip. Consider learn how to read first so it will save you tons of money you will spend on lawyers in the future.

Product
Jared Customer Care
#1044221
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Recently went into the Jared in Fort Wayne, IN. to have my wife's ring cleaned and inspected. The repair liason Stacy was too busy chatting with other associates. I had to literally ask for assistance which clearly upset her as she scoffed and very sarcastically asked...
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Jared Customer Care
I didn't like
  • Repair liason customer service
#986716
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My wife did not like the earrings so o tried to return them to Jared today, Jan 4, 2017. The Store (Paramus, NJ) said they could not refund my money ~$550. I called customer service and all they did was recite the return policy. One of th 'customer care' reps hung up...
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Anonymous
Anonymous

Are you aware that 30 days had expired on Dec 17th. This isn't a clothing store where you can bring *** back 17 years later(see GAP) . DO YOU RUN RED LIGHTS BECAUSE YOU FEEL Y...

1.0
Product
Jared Customer Care
I didn't like
  • Customer service i received
#985172
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The sells people have very poor customer service skills when you walk in they hello and you feel rushed so if you just want to think about a purchase they go to the next person especially if you are black which leaves a bad taste in your mouth i am africian american i...
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Anonymous
Anonymous

And here we have yet another black person playing the old and tattered race card and making judgments about people based on THEIR skin color! Oh the irony in this person cryi...

Anonymous
Kevin

Definitely agree that the customer service is terrible, but its hard to say its racially biased. im white, and got the same treatment. they tried to get me to buy stuff i coul...

1.0
Product
Jared Customer Care
I didn't like
  • Customer service and return polciy
#982980
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If you want to buy diamonds, trusting your jeweler is paramount. Jared, along with its sister companies Kays and Zales have had many issues with switched diamonds, poor customer service and bad qualify of jewels. Save yourselves this nightmare, go to a store you can...
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Anonymous
Anonymous

Diamonds are hard not invincible... In fact you could crush one on the pavement with a hard sole shoe. Diamonds will discolor, crack, and even explode when heat is applied. ...

1.3
Product
Jared Customer Care
I liked
  • Diamond when it was in the package
I didn't like
  • How they changed my diamond when i left to upgrade setting
#967941
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Jared Customer Care Review

Horrible business and customer service. Paying off my bill and never shopping here again. In fact will recommend friends and family never to shop there.
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
Marion, South Carolina
Product
Jared Customer Care
#944754
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Jared Customer Care Review

Poor customer service. Staff was extremely rude at the Fort Wayne, IN store! Won't make a purchase from this company ever again.
2.7
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
Product
Jared Customer Care
#891974
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Worst experience ever.Not only did they false advertise (had a witness with me) a sale to me to get me to buy a ring that day (which is illegal), they also failed to live up to the warranty they promised as well the second something went wrong. All they care about is...
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Anonymous
Anonymous

Never trust a review that can't spell know correctly.

1.0
Product
Jared Customer Care
#884064
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