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Summary of Jared Customer Service Calls

88 TOTAL CALLS
76% SUCCESSFUL CONNECTIONS
03:26 AVG CALL DURATION
9% ISSUES RESOLVED

Customers Contact Jared to Ask about:

Payments and Charges:

  • “Pay bill”
  • “Need to pay bill”
  • “Payment problems”

Website/ Application:

  • “Cant log into website to pay my bill”

Staff:

  • “Bad customer service”
  • “Dissapointed in customer service for the second time”

Cards:

  • “Stolen card”
  • “I need my 75.00 y'all took off my card.”

Other:

  • “Check on order”
  • “I need a recall piece back”
  • “Theres other pieces of the pandora thays not being sent”

About Jared

Top 5 Jared Products

Account, Warranty, Website, Earrings, Ring Warranty

Top 5 Likes about Jared

Friendly staff, Sales staff, Friendly repair liasion, Working with ty - honered the esp, Work done on ring

Top 5 Dislikes about Jared

Customer service, High price and low quality, Repair services quality, Product support, Deceptive sales practices

Summary

Jared is a chain of jewelry stores. The company is a division, a store brand, of Sterling Jewelers Inc., which is headquartered in Akron, Ohio. The first Jared store opened its doors in 1993, while Sterling Jewelers, Inc. was found in 1910. The company offers a wide selection of products. Those include engagement and wedding jewelry, watches, personalized jewelry, etc. It sells diamonds and other gemstones that include Alexandrite, Amethyst, Aquamarine, Citrine, Cultured Pearls, Emerald, Garnet, Onyx, Opal, Ruby, Sapphire, Tanzanite, Topaz, Tourmaline, etc. Jared has gold, silver and other jewelry for men, women, as well as babies and children, such as Rings, Necklaces & Pendants, Earrings, Bracelets, Anklets, Charms & Slides, Chains, etc.

Jared reviews and complaints

Jared is ranked 122 out of 747 in Jewelry and Accessories category

Payment Methods

MasterCard

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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