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My husband purchased a $3000 necklace. I tried to return it 2 months later after returning from a long trip. They told me there was no rush and that I could exchange for a different diamond. I then went back 2 months later to return and they refused to accept it. In...
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Anonymous
Anonymous

why would you return a necklace that he bought for you out of love? there is a return policy everywhere and 3000 is a lot to return.

Anonymous
Anonymous

Every retailer has their return policy printed on the sale slip. Consider learn how to read first so it will save you tons of money you will spend on lawyers in the future.

#1044221
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I ordered two pandora charms and one spacer online for my sisters birthday. Package arrived on time. I was Excited to open the package, but I noticed there was only one jewelry box in there (and not the nice ones they give you in the store, the cheap cardboard ones). I...
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2.1
#1022936
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My husband and I have been having an awful experience with Jared regarding my engagement ring. Unlike every complaint I've seen so far (mainly diamonds and platinum), my ring is rose gold and what should be a natural, white Australian opal. My original engagement ring...
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Anonymous
Anonymous

aulstrian opals are very expensive usually in the $2000 plus a caret range for good material.Jared's sells only lab created and ethiopian opals. if it was stated that it was a...

Anonymous
Ellen

This is so true. My husband and I bought an opal ring from Jared's. The next day, the ring was completely cloudy and there was absolutely no luster to the ring. When the ring ...

Product
#1021286
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Ring Review

Jared
#941336
1.0
Details
I CANNOT express what a nightmare Jared has been in getting custom engagement and wedding rings made. They made multiple serious mistakes and constantly told us not to pay till they got it right and then we have had a ridiculous amount of collections calls and hounding us to pay when we didn't even have the rings. I would NEVER NEVER use Jared.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website

Short Review on October 21, 2016

Jared
#941095
Has a bad experience with the finance department. They are very rude and ignorant.
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Jared Shipping Service Review

Jared
#912742
I am so disappointed with Jared! My item NEVER arrived, it eventually was refunded minus shipping and tax. I never even saw the item and I'm still being charged shipping AND tax!? Unbelievable! I never expected this type of treatment from a company like this, but they got me. It's not even about the money, it's the principle of the matter. I feel taken advantage of. Not pleased at all!!
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Short Review on August 09, 2016

Jared
#897642
1.0
Details
Horrible service diamonds fall out
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
Went into Jared to get a dollar value on an engagement ring I purchased. The salesman insisted on cleaning the ring even though I told him it was clean. He still insisted and cleaned it several times. He then took the ring in a room for 15 to 20 minutes before saying...
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Anonymous
Anonymous

I have been to Jared, and they don't purchase jewelry. They would offer a trade in value and now that it was cleaned properly you could see all the inclusions inside. Those "r...

Anonymous
Anonymous

It's near impossible to switch a diamond that quick, 30-45min would be pushing it. Sometimes there is so much gunk on the ring it needs to soak in a solution for 10+ minutes f...

1.0
#1006326
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I've had a Jarad credit card for about 2-1/2 years never been late on a payment, never over spent on the card, they always precharged me $25 on each transaction I made because my credit was a little lower this was to go away after a year. Well the last time I used the...
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Anonymous
Anonymous

I purchased a wedding ring set with additional insurances I.e. Disability and loss of job insurance paid an additional $50 for the insurances. Well now they deny the both insu...

1.0
Product
#991709
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My name is Tammy Klein i bought a two toned ring and brought it into Jareds because the prong was bent on my diamond. Well i went to pick it up my ring well the color was gone it was no longer two toned and my finger turned green. They told me when i went to get it...
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1.0
#990134
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Recently went into the Jared in Fort Wayne, IN. to have my wife's ring cleaned and inspected. The repair liason Stacy was too busy chatting with other associates. I had to literally ask for assistance which clearly upset her as she scoffed and very sarcastically asked...
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I didn't like
  • Repair liason customer service
#986716
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I purchased a pair of emerald earrings for a Christmas gift for my wife on Nov 17, 2016. The return policy is 30 days. My wife did not like the earrings so o tried to return them to Jared today, Jan 4, 2017. The Store (Paramus, NJ) said they could not refund my money...
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Anonymous
Anonymous

Are you aware that 30 days had expired on Dec 17th. This isn't a clothing store where you can bring *** back 17 years later(see GAP) . DO YOU RUN RED LIGHTS BECAUSE YOU FEEL Y...

1.0
I didn't like
  • Customer service i received
#985172
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Went in to the Jared's in Douglasville, GA and Diane, someone I have never dealt with, spoke to me in a very condescending manner. I am African American and I was picking up my engagement ring, which is 18 k white gold, with 2.5 k diamonds and has a European shank. The...
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5.0
#984393
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The sells people have very poor customer service skills when you walk in they hello and you feel rushed so if you just want to think about a purchase they go to the next person especially if you are black which leaves a bad taste in your mouth i am africian american i...
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Anonymous
Anonymous

And here we have yet another black person playing the old and tattered race card and making judgments about people based on THEIR skin color! Oh the irony in this person cryi...

Anonymous
Kevin

Definitely agree that the customer service is terrible, but its hard to say its racially biased. im white, and got the same treatment. they tried to get me to buy stuff i coul...

1.0
I didn't like
  • Customer service and return polciy
#982980
Reply to reviews