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Went into Jared to get a dollar value on an engagement ring I purchased. The salesman insisted on cleaning the ring even though I told him it was clean. He still insisted and cleaned it several times. He then took the ring in a room for 15 to 20 minutes before saying...
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Anonymous
Anonymous

I have been to Jared, and they don't purchase jewelry. They would offer a trade in value and now that it was cleaned properly you could see all the inclusions inside. Those "r...

Anonymous
Anonymous

It's near impossible to switch a diamond that quick, 30-45min would be pushing it. Sometimes there is so much gunk on the ring it needs to soak in a solution for 10+ minutes f...

1.0
#1006326
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I've had a Jarad credit card for about 2-1/2 years never been late on a payment, never over spent on the card, they always precharged me $25 on each transaction I made because my credit was a little lower this was to go away after a year. Well the last time I used the...
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1.0
Product
#991709
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My name is Tammy Klein i bought a two toned ring and brought it into Jareds because the prong was bent on my diamond. Well i went to pick it up my ring well the color was gone it was no longer two toned and my finger turned green. They told me when i went to get it...
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1.0
#990134
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Jared Shipping Service Review

Jared
#912742
I am so disappointed with Jared! My item NEVER arrived, it eventually was refunded minus shipping and tax. I never even saw the item and I'm still being charged shipping AND tax!? Unbelievable! I never expected this type of treatment from a company like this, but they got me. It's not even about the money, it's the principle of the matter. I feel taken advantage of. Not pleased at all!!
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Short Review on August 09, 2016

Jared
#897642
1.0
Details
Horrible service diamonds fall out
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
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Jared Customer Care Review

Jared
#891974
2.7
Details
Poor customer service. Staff was extremely rude at the Fort Wayne, IN store! Won't make a purchase from this company ever again.
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Delivery Service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
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Jared Ring Repair Review

Jared
#884780
2.7
Details
Had a very unpleasant experience at the Jared Store
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
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Recently went into the Jared in Fort Wayne, IN. to have my wife's ring cleaned and inspected. The repair liason Stacy was too busy chatting with other associates. I had to literally ask for assistance which clearly upset her as she scoffed and very sarcastically asked...
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I didn't like
  • Repair liason customer service
#986716
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I purchased a pair of emerald earrings for a Christmas gift for my wife on Nov 17, 2016. The return policy is 30 days. My wife did not like the earrings so o tried to return them to Jared today, Jan 4, 2017. The Store (Paramus, NJ) said they could not refund my money...
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Anonymous
Anonymous

Are you aware that 30 days had expired on Dec 17th. This isn't a clothing store where you can bring *** back 17 years later(see GAP) . DO YOU RUN RED LIGHTS BECAUSE YOU FEEL Y...

1.0
I didn't like
  • Customer service i received
#985172
Reply to reviews
Went in to the Jared's in Douglasville, GA and Diane, someone I have never dealt with, spoke to me in a very condescending manner. I am African American and I was picking up my engagement ring, which is 18 k white gold, with 2.5 k diamonds and has a European shank. The...
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5.0
#984393
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The sells people have very poor customer service skills when you walk in they hello and you feel rushed so if you just want to think about a purchase they go to the next person especially if you are black which leaves a bad taste in your mouth i am africian american i...
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Anonymous
Anonymous

And here we have yet another black person playing the old and tattered race card and making judgments about people based on THEIR skin color! Oh the irony in this person cryi...

Anonymous
Kevin

Definitely agree that the customer service is terrible, but its hard to say its racially biased. im white, and got the same treatment. they tried to get me to buy stuff i coul...

1.0
I didn't like
  • Customer service and return polciy
#982980
Reply to reviews
Where can I even begin. The entire purchase became a nightmare, once we are still having to relive and fight to get completely removed from our lives. A nightmare only more accentuated by the fact that this experience should have been a dream come true for any couple....
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Anonymous
Anonymous

Diamonds are hard not invincible... In fact you could crush one on the pavement with a hard sole shoe. Diamonds will discolor, crack, and even explode when heat is applied. ...

1.3
I liked
  • Diamond when it was in the package
I didn't like
  • How they changed my diamond when i left to upgrade setting
#967941
Reply to reviews
It all started november 19, 2016. We were getting everything together for our daughters birthday party happening at 1 pm. I asked my husband to go get my rings cleaned so that were sparkly for the party. Around 12 I get a text from my husband with a picture of a ring...
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1.0
I didn't like
  • Complete incompetence
#965833
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My husband and I went to a local Jareds to look at options for an anniversary band to celebrate 15 years of marriage. I had done research and knew what I wanted. The salesmen were very helpful and though the store didn't have what I was looking for, managed to put...
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Carle Place, New York
#962942
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