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Went to Jared's to buy a Pandora charm for a gift. While there, was asked if my rings needed cleaning. I said I did have them in my purse, they needed to be resized. So 2 young ladies quoted resizing: left hand ring proposal was $56 + and could be done in approximately...
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1.0
I liked
  • Pandora charm selection
I didn't like
  • Being quoted extremly high prices for unnecessary work
#1091931
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I bought an engagement ring and wedding rings from the Jareds on Bay Area Boulevard near the Baybrook Mall in Webser, Texas. The diamond has a flaw in it, which, I believe that the salesperson, Phil, knowingly sold to us without informing us. The flaw is visible with...
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Anonymous
Anonymous

when you say crack, is it damage to the stone on the surface(i e you could put a fingernail or screwdriver head in it and feel it?) or is it a feather( an inclusion in the dia...

1.3
Product
#1090964
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My wife and I opened a card with them and then purchased my wedding band along with other items. They measured my ring finger and gave me a 12. When I finally put it on at the wedding, it was super loose. To the point where I almost lost it at the beach. I went in to...
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Anonymous
Anonymous

The store cannot contact some vendors directly. Only the home office spec order dept. can in some cases. However, if you have the ESP coverage, it is for life and your charge ...

Anonymous
Anonymous

There shouldnt be any fee. Call their 1-800 line, they will refund you.

2.0
#1067215
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Short Review on November 28, 2016

Jared
#962638
Poor service and not friendly.
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Jared Customer Care Review

Jared
#944754
1.8
Details
Horrible business and customer service. Paying off my bill and never shopping here again. In fact will recommend friends and family never to shop there.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
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Ring Review

Jared
#941336
1.0
Details
I CANNOT express what a nightmare Jared has been in getting custom engagement and wedding rings made. They made multiple serious mistakes and constantly told us not to pay till they got it right and then we have had a ridiculous amount of collections calls and hounding us to pay when we didn't even have the rings. I would NEVER NEVER use Jared.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website

Short Review on October 21, 2016

Jared
#941095
Has a bad experience with the finance department. They are very rude and ignorant.
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My fiance brought my engagement ring for me back in Nov. 2016. He proposed to me the next day after buying it. I took it in for its 6 month cleaning about April 2017, after being questioned about where he had brought the ring and if I was sure he had brought it from...
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Anonymous
Anonymous

Wow, that is a horrible story and I understand your frustration and I feel for the other family who lost their family heirloom diamond as well. I am assuming that the rings lo...

#1065890
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I went in to have my ring sized and soldered. Was told my ring would be done next day not a problem. Fast forward my ring wasn't done the next day and had to wait four days to pick it up. Then when I picked it up the three rings were soldered completely crooked and...
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1.5
#1056251
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I took my very old diamond ring to Jared's in Newport News, VA which had the prongs worn down and they said they would build them up with no problem. I paid upfront. They totally ruined my setting. The prongs were only built up just a little and blotchy and are really...
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1.3
I liked
  • Manager and acknowledged something needed to be done
I didn't like
  • Master jeweler who denied the issue and refused to fix it
#1050722
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I purchased some earrings for $800. These earrings were the kind that goes up the ear to make it seem like I had more holes in my ear. I wore the earrings exactly the way it was supposed to be worn and one came out (3 days later). These didn't come with a backing on...
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Anonymous
Anonymous

Sounds like you in fact, weren't putting them in correctly. They go in the pierced earhole and them twist up and pinched down to hold in place. Bet you just had it clipped on ...

2.1
#1045175
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My husband purchased a $3000 necklace. I tried to return it 2 months later after returning from a long trip. They told me there was no rush and that I could exchange for a different diamond. I then went back 2 months later to return and they refused to accept it. In...
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Anonymous
Anonymous

why would you return a necklace that he bought for you out of love? there is a return policy everywhere and 3000 is a lot to return.

Anonymous
Anonymous

Every retailer has their return policy printed on the sale slip. Consider learn how to read first so it will save you tons of money you will spend on lawyers in the future.

#1044221
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I ordered two pandora charms and one spacer online for my sisters birthday. Package arrived on time. I was Excited to open the package, but I noticed there was only one jewelry box in there (and not the nice ones they give you in the store, the cheap cardboard ones). I...
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2.1
#1022936
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My husband and I have been having an awful experience with Jared regarding my engagement ring. Unlike every complaint I've seen so far (mainly diamonds and platinum), my ring is rose gold and what should be a natural, white Australian opal. My original engagement ring...
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Anonymous
Anonymous

aulstrian opals are very expensive usually in the $2000 plus a caret range for good material.Jared's sells only lab created and ethiopian opals. if it was stated that it was a...

Anonymous
Ellen

This is so true. My husband and I bought an opal ring from Jared's. The next day, the ring was completely cloudy and there was absolutely no luster to the ring. When the ring ...

Product
#1021286
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