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My fiancé and I went to Jared’s in Tustin to buy my engagement ring and his wedding ring. We both picked out rings we loved. He paid for my ring but the ring he wanted wasn’t available in white gold so I put a down payment to have it ordered. In total we bought 3...
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#1129515
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All three rings I bought my fiancée, now wife, had problems that needsd to be fixed and were not handled properly by the staff at two of their retail locations. Also, they sold my credit account when it was almost paid off and the as**ole bank they sold it to stuck me...
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#1123546
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Don't go here for repairs! Went in one day to see if I could have my bridal set resized I was told it would be 100 dollars by the counter girl named Molly inspected it and everything,saying it looked good nothing wrong. Went in two days later when I had the cash,...
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1.0
#1115840
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Jared - Horrible!!!

Jared
#1131532
1.3
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I have had so many issues with he Engagement ring we bought and the wedding band we had made. The rings have stones fall our regularly and the customer service is some of the worst I have ever dealt with. I cannot believe they are even still in business.
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Jared - It was easy

Jared
#1109810
I was able to do exactly what i needed to
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Short Review on November 28, 2016

Jared
#962638
Poor service and not friendly.
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Jared Customer Care Review

Jared
#944754
1.8
Details
Horrible business and customer service. Paying off my bill and never shopping here again. In fact will recommend friends and family never to shop there.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
Went to Jared's to buy a Pandora charm for a gift. While there, was asked if my rings needed cleaning. I said I did have them in my purse, they needed to be resized. So 2 young ladies quoted resizing: left hand ring proposal was $56 + and could be done in approximately...
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1.0
I liked
  • Pandora charm selection
I didn't like
  • Being quoted extremly high prices for unnecessary work
#1091931
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I bought an engagement ring and wedding rings from the Jareds on Bay Area Boulevard near the Baybrook Mall in Webser, Texas. The diamond has a flaw in it, which, I believe that the salesperson, Phil, knowingly sold to us without informing us. The flaw is visible with...
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Anonymous
Anonymous

when you say crack, is it damage to the stone on the surface(i e you could put a fingernail or screwdriver head in it and feel it?) or is it a feather( an inclusion in the dia...

1.3
Product
#1090964
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My wife and I opened a card with them and then purchased my wedding band along with other items. They measured my ring finger and gave me a 12. When I finally put it on at the wedding, it was super loose. To the point where I almost lost it at the beach. I went in to...
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Anonymous
Anonymous

The store cannot contact some vendors directly. Only the home office spec order dept. can in some cases. However, if you have the ESP coverage, it is for life and your charge ...

Anonymous
Anonymous

There shouldnt be any fee. Call their 1-800 line, they will refund you.

2.0
#1067215
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My fiance brought my engagement ring for me back in Nov. 2016. He proposed to me the next day after buying it. I took it in for its 6 month cleaning about April 2017, after being questioned about where he had brought the ring and if I was sure he had brought it from...
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Anonymous
Anonymous

Wow, that is a horrible story and I understand your frustration and I feel for the other family who lost their family heirloom diamond as well. I am assuming that the rings lo...

#1065890
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I went in to have my ring sized and soldered. Was told my ring would be done next day not a problem. Fast forward my ring wasn't done the next day and had to wait four days to pick it up. Then when I picked it up the three rings were soldered completely crooked and...
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1.5
#1056251
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I took my very old diamond ring to Jared's in Newport News, VA which had the prongs worn down and they said they would build them up with no problem. I paid upfront. They totally ruined my setting. The prongs were only built up just a little and blotchy and are really...
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1.3
I liked
  • Manager and acknowledged something needed to be done
I didn't like
  • Master jeweler who denied the issue and refused to fix it
#1050722
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I purchased some earrings for $800. These earrings were the kind that goes up the ear to make it seem like I had more holes in my ear. I wore the earrings exactly the way it was supposed to be worn and one came out (3 days later). These didn't come with a backing on...
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Anonymous
Anonymous

Sounds like you in fact, weren't putting them in correctly. They go in the pierced earhole and them twist up and pinched down to hold in place. Bet you just had it clipped on ...

2.1
#1045175
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