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I think this is a story worth sharing: I'd like to explain how Jared values it's customers . I'll continue to share this story, anywhere I can, to hopefully prevent others from having a similar experience. Unfortunately, Jared has not only provided us with a horrible product at the cost of nearly $10,000 and mislead us during the presentation and purchase of the product, they refuse to admit their wrong doing and provide a refund. Instead, they admit that the sales person breached policy but still refuse to provide a refund.

During the process, I must admit I was a bit apprehensive about using Jared. A friend of mine had bought an engagement ring from Jared, which broke in half (that's not a typo- the band literally broke into two pieces). He warned me of the struggle he had to get a refund, even within the 30 day return period. It required several visits to the store, endless arguing, and as expected, the emotional tole caused by your future wife having one of the most invaluable and sentimental pieces of jewelry break after less than a month of wear. In addition, another friend warned that the customer service they experienced after the purchase was contemptible. Still, they had to experience this service every six months when they returned for the semiannual inspection or have any repair work done. Both couples had warned me of their regrettable experiences. Yet, instead of avoiding Jared, I approached with an open mind. While speaking with the sales representative, I warned her that I had heard of several poor experiences at Jared. They replied with a smile and stated, "we're one of the largest company in the country. We couldn't have grown this big without doing something right." This is where the problem may lie- like other enormous companies, they seem to have lost touch with their customer and often fail to ensure the customer has a pleasant experience. Why rely on return customers when you're so large that you constantly draw new customers? It's important to remembers that a customer who has a good experience share their story with their closest friends and family, while a customer who had had a bad experience will tell everyone; this is exactly what I aim to do- warn everyone.

The story begins in late 2011. I visited many jewelry stores while searching for an engagement ring for my fiancรƒยฉ of 9 years. I experienced varying levels of customer service at the different stores. Jared provided a good experience (or so I thought), pampering me with water and coffee, holding doors and continually praising me with comments such as, "she'll love her new platinum ring." After nearly a month of searching, I narrowed my search to two stores, both with comparable settings and diamond characteristics. During the final visit to the stores, where members of family were also present to see the final purchase. I explained the specs of the competitors ring, to which they replied, "this is a obviously a better deal." The sales representative pulled the ring from the showcase and informed me that it was platinum. While I was certainly a novice when it came to jewelry, I was aware that platinum is more valuable than gold. They explained that the platinum alone offered at least a $1000 difference between the two rings. It was an easy choice- I selected Jared and purchased the ring and an extended lifetime warranty. Total cost: just shy of $9,000.

The ring was custom. I had bought a loose diamond and the band separately. I also paid extra to have the head turned into a "kite setting," offsetting the diamond to provide a unique touch. This required that the ring be sent away to be worked on. When it returned, the problems began:

1.) The ring returned a day later than they had told me. This typically wouldn't be a big deal, but I had planned an 8 hour trip to visit family around Christmas, in preparation for the proposal. The trip was delayed, though it wasn't the end of the world.

2.) When the ring arrived, I picked it up from the store. When I got home, I was looking at the diamond and noticed a large black inclusion in the diamond. This wasn't there when I had been shown the diamond in the microscope. When we returned from the trip, I took the ring back to Jared. The problem? They had put the wrong diamond in the ring! Not the one I was shown under the microscope and chosen, a lower grade diamond. Of course, they were more than willing to take more money for the diamond I has initially chosen- at a cost of about $1000 more. So again, the ring was sent away to be worked on.

3.) Again, I picked the ring up from Jared. Now, due to increased suspicion, I carefully inspected the ring before leaving the store. I noticed large palpable scratches on the bottom of the band. They took the ring and said they would buff the scratches out.

4.) In order to have the scratches completely removed, it required 3 visits back to Jared. Each time, they claimed that they couldn't see the scratch. Oddly, every family member or friend was able to see and feel the scratches when asked to run their finger along the surface. Finally, after the third visit, the scratch was gone.

4.) About 2 weeks after receiving the ring, I proposed. She said yes and was in love with her ring. She's a nurse, so she usually wears the ring at home, two days a week. She doesn't wear the ring to work because of medical gloves and she doesn't wear the ring in the evening (unless we are going out) or to bed. About two months, she noticed that the diamond was loose. She returned to the store to have it repaired.

5.) While searching in the system, they couldn't find my account. She couldn't have the ring repaired until they found my account. I returned to the store to find that they had spelt my name wrong on the account (despite using my drivers license) and had enrolled us into a financing agreement that was completely wrong. The name was fixed in the store, though it required nearly two hours on the telephone at home to clear up the financing agreement.

If you've lost count, the ring is now being worked on for the 5th time in less than 4 months.

6.) The ring returned weeks later, and the diamond was fixed. After inspecting the ring, new scratches were noted on the band, requiring the ring to be returned and buffed. This is now the sixth return.

7.) We picked the ring up a week later. The scratches were gone. We had gone a month or two without problems- the longest stretch yet. We were in NYC for our engagement photos. While walking up 5th Avenue towards central park, my fiancรƒยฉ glanced at her hand was astonished to see that the diamond was not only missing, but the ring had broken in half. The entire ring had split in half.

The engagement shoot was cancelled and $500 was lost. Moreover, we now had a ring, in 3 pieces. The missing piece contained a $6,500 diamond. The next 5 hours were spent searching for the setting and the diamond. If the fact that our engagement shoot was cancelled wasn't bad enough, the humiliation that my fiancรƒยฉ and I endured was. Somehow, we located the diamond, still in the setting, in the crack of the sidewalk about 6 blocks from Central Park.

Not only had there been no blunt forces applied to the ring, it was only 5 months old and worn two times per week.

When we returned to Jared, we were told, "I've never seen this beforeโ€ฆ she must have hit it on something." After an hour of arguing, they offered to fix the already broken ring. After the service we had endured, we knew what the process was likely going to be, so we would only settle for a refund. They refused. They offered to replace the ring with a new one. Without the option of a refund, we accepted a new ring (same ring and setting, just new).

8.) After the ring was returned, two days later than they promised, we went to pick it up. While inspecting the ring, my fiancรƒยฉ asked why the ring felt lighter than other gold and platinum rings that she had tried on. They informed us that our ring was probably not "full platinum." This was shocking, considering I was never informed that I was buying a partially platinum ring. They then stated, "your paperwork explains the ring and the platinum. It should say that it's only 58.5% platinum and the remainder is cobalt." I retrieved my paperwork, which did not say anything about the composition of the platinum ring. It did say, however, "platinum" all over the documents and the receipt. In addition, the entire time I was looking at the ring before making the purchase, I was told the ring was platinum.

The day I planned to purchase a ring, I had to decide between two rings: they were almost completely identical, except one was white gold and one was "platinum." Well, they got me. They were able to persuade me into buying a "platinum" ring making me believe I was receiving a deal. Boy was it a dealโ€ฆ

So where does that leave us now? We've spent a total of 10 hours on the phone with Jared making attempts to receive a refund. They continue to make false promises, fail to return phone calls, and make no effort to rectify a situation caused by extremely poor workmanship and customer service. We'll continue to share this message wherever we thing people will see: social media, review sites, and by word of mouth. We're also starting the legal process to sue Jared for a complete refund.

I hope this story helps prevent others from making the same mistake I did. Though just as important, I hope Jared finally takes this seriously and not only does the right thing in this situation, but also makes a diligent effort to improve their service before they lose many more customers.

Location: Baltimore, Maryland

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Estefana Xgq

My diamond just fell out of the setting!! Luckily I found the diamond.

We are going to Jared tonight, our anniversary is next Saturday and I am just beside myself! I wish I could share your story.

Luckily also, my husband is an attorney so we have that card to play. He won't hesitate either!!!!

Guest

"Don't hesitate, litigate" !!! The only way these clowns will do the right thing is for you to sue the crap out of 'em.. When it costs them money, (a LOT of money) then they will make it right.

Guest
reply icon Replying to comment of Guest-1941319

Yes Sterling Jewelers is the parent company of Jaredโ€™s, Kayโ€™s, and Zales. Sue sue sue. They are 100% rip-off artists.

Nanetta Vgd

Jared Galleria of Jewelry Case# RQST0003783****. Our wedding anniversary was in March.

We bought literally a couple of days before you closed down for COVID-19 a Tag Heur menโ€™s watch for me and a very expensive ring for my wife. The two salesman took the links out set the watch told us when we could expect my wife ring and practically ushered us out the door. Well I bought the $200 watch based on the salesman strong recommendations. I literally only wore this watch the one time after they took links out and set it for me.

I had a very classy function to attend so I went to get my watch from the winder case and it was running 2-3 minutes fast. So I reset it and went about my day. Checked on it the next couple of days and it was 3 minutes fast and the date was a skew. This happened on the day you closed for COVID-19.

That was also the day I was supposed to have picked up my wifeโ€™s ring. Well the ring is still in the store and the watch doesnโ€™t work. I called your customer service center and they said I had to wait until Jaredโ€™s reopens the store here locally and ask for a refund. On Saturday May 9, 2020 nearly two months I called the store and the store Manager Chris answered.

I explained to him about the watch and my wifeโ€™s anniversary ring. To say he was rude and very condescending would be a understatement! He kept over talking me and then proceeded to tell me in so many words that all I could afford was a $10 Timex! He continued to berate me and told me that he owns a $10,000 dollar Breitling watch and it is automatic and runs 2-3 minutes fast and that that is normal!

Then he continues to insult my intelligence and says that basically if I wanted the watch to keep accurate time then I should have bought a $10 Timex. That this is a luxury watch and they donโ€™t keep accurate time. Then if that wasnโ€™t bad he kept talking to me like he was Judge Judy and told me that he โ€œMAYโ€ return my wifeโ€™s ring since we do not have possession of it. However he was not going to return the watch because it was working within Tag Heur parameters.

He then proceeded to tell me that he was too busy to deal with me today on my wifeโ€™s ring but he โ€œMAYโ€ have a decision for me on Tuesday of next week. I am 100% offended that he had the audacity to talk to me in that fashion. How dare he! I immediately called your corporate number and the case number is listed above.

The CSR said the manager was lying to me about the watch return and that since the watch is well within the 30 day return policy that he has to take it back. That tracks with what I was told when this all began. What makes me upset is how this Chris guy talked to me like he was granting me a favor by even โ€œConsideringโ€ returning my wifeโ€™s ring. Let me be frank.

I do not have a anniversary present it is defective! My wife doesnโ€™t have one either it has been in the store the whole time. I only wore this watch after the two salesman put it on my wrist the day we bought it. I have all manuals receipts and the two links in showroom condition.

I want an immediate refund for both items. I also want to be reimbursed for the $66 in interest I have had to pay your credit card company. Chris stopped us from ever buying at Jaredโ€™s again. I await your reply.

https://twitter.com/ThatsJared/status/125985****95086**** FINAL OUTCOME: I talked to John the Case Resolution Specialist and not only did he say that Jaredโ€™s will not return the defective $4500 watch. He acted like he could careless about any of it. I now see that this is a Big Game to Jaredโ€™s they have a history of duping the consumers. The Jaredโ€™s in West Des Moines IA has well over 200 complaints alone.

This is a business model and pattern for them. Because they are so big they think the consumer is at there mercy.

I submit to my fellow consumer to organize against Jaredโ€™s and file valid complaints at the BBB and local and state offices for consumer complaints. Letโ€™s put Jaredโ€™s Jewelry on everyoneโ€™s radar and that is to include Kayโ€™s, and Zales since they own them.

Guest
reply icon Replying to comment of Nanetta Vgd

Jaredโ€™s is the worst offender! In the words of our President! Lock them up!

Guest

I had a ring from another jewelry store. I went to Jared to have some of my jewelry cleaned, I asked them to clean the ring from the other store too.

When I got it back the diamond was different. I told the sales lady the diamond seemed different, she brushed me off and was like we just cleaned them that's all we did. I left, and boy do I regret it because I showed it to my husband and he was like that's not the same diamond. They switched it, and I have no way to prove it!!!!

Do not shop here, they are crooks.

For the love of God, do not bring any jewelry there for them to clean, they stole my good diamond and gave me junk back!!! It was the Greenwood, Indiana store!

Guest

Jared is a rip off. I ordered online, the processed my payment, though the say in writing the won't charge account until it ships.

The say in writing 4 days processing and it ships. Needless to say no item, no refund.

They said it's my banks fault for paying them. I'm on a fixed income and can't afford to purchase another Xmas.

Guest

I wish my fiancรฉ was never talked into going to Jared. I have had my ring less than two months and have had 7 diamonds replaced and the problem has not been fixed.

They have hands down the worst customer service I have ever experienced in my life!! The manager told me today when I dropped it off again for another stone replacement that I should just wear it and enjoy it. I don't even wear my ring. I had put it in the box since the last repair, wore it for a total of 5 hours maybe in the last 2 weeks and lost a diamond.

I just want to go somewhere else! I will never in my life tell anyone to go to Jared!!

Guest

I, too, have had significant issues with Jared's. I've always told me granddaughters "Don't wait for a man to buy you diamonds".

I bought myself 2ct diamond earring princess cut studs for Christmas this past December. The first issue was the ONLY way I would be provided with a "description" of the stones that being the cut, clarity, color was if I paid an extra $250 for the certificate. Otherwise, I could bring it back in when their jewelry appraiser would be in and that appointment was (I think) $150. To add this set of diamond earrings to my homeowners policy it required an appraisal.

So, I went to an independent jeweler to have them appraised. Needless to say I was shocked. First of all the cost without tax was $6900 for the earrings. The appraisal came in at $5,000.

Honestly, I expected a markup but not almost $2,000 markup. And, the color turned out to be a version of yellow which was not pointed out and I failed to ask them SPECIFICALLY what the color and clarity level were. Frankly, I figured for $6900 I presumed they would be a better color and clarity than they turned out to be. While considering purchasing the item, the sales clerk said they were having a "special" Christmas finance deal wherein I could finance for 48 months at no interest EXCEPT on the annual date of purchase at which time, whatever the remaining balance was would be charged 15% and then the 2nd year of finance would begin.

Which if you think about it, what a great deal! So, of course I took the longer terms with interest only being charged one time per year. I was very specific when I asked her about the finance charges. Well, when I got my first invoice, I was charge a substantial finance charge.

I called the store immediately and they were adamant they did not offer those terms and I must be mistaken. Well, little did they know, I remembered the sales lady's name and her exact quote of the 4 levels of financing available using Jared's finance company. After 3 or 4 phone calls, they agreed to rewrite the finance contract to an 18 month term at no interest. I work in the oil and gas industry and I knew I'd have those earrings paid off in less than a year.

Their excuse was that perhaps the sales clerk was not trained properly. They completely threw her under the bus. Now that this has happened, I just recently got a letter from Jared's offering to increase my credit account another $5,000 and invited me in to look at their new spring collection. I will never, ever purchase anything from Jared's.

And, like you, I've told everyone I know. The jeweler who did my appraisal had better quality items for less expensive.

They will get my business from now on. I have 5 granddaughters and I plan of leaving each of them diamonds when I pass, but you can bet your bottom dollar, Jared's will never get another penny of my money.

Guest

I had a VERY similar experience! I wish I had found this message prior to my purchase!!!!

Jamera Eoz
reply icon Replying to comment of Guest-1639177

We are having a similar problem. It's been a month and we still don't even have the ring.

Each time we call it's a different story as to why! My fiance had to cancel his proposal plans and just tell me at this point.

Guest

after you buy your diamond ring go have it appraised at a couple other places we have a $15,000 halo 1 karat with sm diamonds all over value at other jewelrys is $ 7000 but no jeweler will buy it even for less without me jus giving it away

Guest

Wow! So glad I read this..

I was planning on purchasing a band there! Not anymore

Guest

I spent 3500 on the diamond and 2000 on the ring. Was appraised at 600.

Wth. I purchased the warranty for out of work to cover my payments....never happened. I was out of work due to neck surgery. But wasnt in the hospital long enough.

(24 hour) but was out of work for 2 months and on light duty(decreased pay) for 6 months prior.

These *** sued me and garnished my bank account. Stay away from these crooks

Guest

I am glad they are saying exactly what happened it prevents me from going there and buying anything. I also think they should sue for punative damages for everything jared put them through

Guest

YES!!!! This!

While my ring has not broken into pieces yet, we have had nothing but issues! They currently have my ring replacing the head to hold my loose diamond for the 3rd time in 5 years!!!! We also had to get an entirely new band because 5 of the diamonds fell out of it.... And itโ€™s suppose to be platinum!

What a joke! They said to me โ€œBut itโ€™s free to have all of this done and if the diamond does get lost we will replace itโ€ I donโ€™t want it replaced, I want my freaking ring that my husband paid a ridiculous amount for!!!! I donโ€™t care that service and repairs are free, I love my ring, I want my ring to withstand my daily life. She told me that I would have to replace the head every 3-4 years.

I couldnโ€™t believe it.

I donโ€™t shower, wash my hands, do dishes, or sleep with my ring on. So there is absolutely no reason for it to do this!

Guest

Do you know of any attorneys in Delaware that represent people that have had problems with jewelers like Jared

Guest

I didn't read this page policy to read or post. Cold not find it.Girl they stole switched serval diamonds out of few of mine .

peices.Made it look closely as they could, but I could still tell. We know our Diamonds.

Guest

Thank you soo much for the review..it helped alot .i was about to go there for a custom made ring ..Will do that somewhere else

Guest

Omg. This sounds like my life with Jared!

I want my money back for my purchase too!

I have had two platinum rings break on me! Iโ€™m done with them!

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