Jared Complaints and Reviews

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Main address: 375 Ghent Road 44333 Akron OH
1-800-527-8229, , https://www.jared.com/webapp/wcs/stores/servlet/ZContactCSCmd?catalogId=10001&langId=-1&storeId=1045
  • 73+6 mobile complaints
  • $130K claimed losses
  • $1.7K average
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  • Nov 23
  • Luxury / Jewelry
  • Newark, New Jersey
  • Ring Repair
  • 200

On Saturday 11/22 I went to the Jared store on Watchung RT22, New Jersey. I received a call that my ring (repaired) was ready to pick up. I was very dissapointed after being there more than 20 minutes no one was able to take care of me. The store don't have a waiting list for pick up jewelry area. How can an exclusive store don't have such a list. I just stood there looking crazy and NO one at... Read more

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  • Nov 21
  • Luxury / Jewelry
  • Wedding Ring
  • 171

My past experiences with Jared was great so of course we continued to give them A LOT of business (and money of course). After my wedding band diamonds chipped, which diamonds shouldn't do, I took it in for service (we have the insurance plan, another waste of money). Apparently it can't be handled at the local location and needs to be shipped to Ohio! No one from Jared has called me once and... Read more

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  • From mobile
  • Jared
  • Nov 18
  • by anonymous
  • #559459

Horrible quality jewelry made to force you to UPGRADE to platinum & its even a poor quality platinum. DONT fall for this there are many, many better jewelry stores!! Add comment


  • Nov 11
  • Luxury / Jewelry
  • Simpsonville, South Carolina
  • Ring Repair
  • 1
  • 1
  • 264

I went to Jared with high hopes but was disappointed from start to finish. On my first visit, I was not acknowledged and I almost had to plead for assistance although the ratio was only two customers to at least five associates. I paid to size two (personal/non-Jared) rings and had two accent stones replaced. Somehow, the shop altered them negatively. When I called customer service, I was told... Read more

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  • Nov 07
  • Luxury / Jewelry
  • Charlotte, North Carolina
  • Movado Watch
  • 1
  • 1
  • 304

My wife went into Jared on 10/23/14 in search of a wedding present for me. I told her I wanted a Tag Heuer, so of course that is what she asked for. The associate showed her 3-4k watches. She said my budget is $1500. He then showed her the Movado, which she purchased. She spent over $1200 and they didn't bother setting the time/date. On our honeymoon in Jamaica I went swimming with it (supposed... Read more

Was this review helpful? 2 3


  • Oct 30
  • Ex Employees
  • Employee Treatment
  • 225

This is a horrible place to work. The company treats employees like craaaaaap. I gave them six years of my life. Didn't know I could get a better job working at a family!y owned. They will treat customers like *** too. By the way sterling group Jared and Kay's jeweler is nothing but a bank they only want you to open a credit card to get in debt. Also they try to sell you insurance on you credit... Read more

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  • Oct 25
  • Luxury / Jewelry
  • South Portland, Maine
  • Gems Bracelet
  • 1
  • 1
  • 220

I walked into Jared in south Portland Maine with a gold Diamond bracelet that I wanted to make into a tennis bracelet. In addition I wanted to make the gold bracelet into colored gem stones. I was sold colored Saphires with the understanding that Saphires come in all colors as told by the clerk. I later (after purchase) found out that in order for them to be colored, they have to be chemically... Read more

Was this review helpful? 4 0


  • Oct 24
  • Luxury / Jewelry
  • Newport News, Virginia
  • Wedding Band
  • 254

My wife lost her wedding band of 39 years. Went to Jared's in Newport News, VA to have a replica made from my matching band. Jared's told me that they needed to send the prototype out to be fabricated. They would make a photograph first then a mold of the ring. After we approved each step then fabrication would begin. Neither of these steps occurred and the ring was fabricated in house. We were... Read more

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  • Oct 15
  • Luxury / Jewelry
  • Fort Myers, Florida
  • Wedding Band Delivery
  • 179

Brought my wedding ring in to have the diamond set in a new ring and have a gemstone put in original ring. Was promised delivery on the new wedding band the next day after 5:30. Went to pick up the ring (after 5:30) only to find out they had not even started on the replacement and had to return the next day. Was promised that the gemstone would be ready the following week after 7:00. My... Read more

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  • Oct 04
  • Luxury / Jewelry
  • Ultimate Watch Warranty
  • 2
  • 2
  • 291

Purchased Ultimate Watch Warranty for two Swiss Army watches.Each watch cost around $400 and an additional $70 for the UWW. These watches need to be sent to a special repair center to replace the batteries and the Ultimate Watch Warranty was suppose to cover battery replacement. When the first watch was two weeks out of its 3 year warranty the battery went dead. Jared told my wife and I that the... Read more

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