mavan n

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Verified Reviewer
| map-marker Los Angeles, California

Jared is a fraud

This is the worst company you could ever buy jewelry from , they dont explain the promotions they charge you all the months interest for the full promotion if your late . They give no grace periods or waivers. Their customer service sucks. Out of the country 3rd party customer service that doesnt understand English . I dont get hyped up on the name , Jared is horrible I dont recommend nobody to ever buy from them .
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Ardelia A Tdo

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Verified Reviewer
| map-marker Detroit, Michigan

Pissed off loyal customer customer complaint

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Dear sir I brought my jewelry in to be cleaned at your Madison heights store, the one that is suppose to be closing the 24th of December, I was greeted by a salesman that ask me what could he do for me, l stated that I needed some of my jewelry clean, he ask me could I come back at 12:00 because there was only 2 of them , I replied I came across town there is no way Im going to come back thats not my problem you only have 2 people as much money as I have spent in your establishment ,and to add insult to injury after cleaning my jewelry I had to put every piece of my expensive jewelry back into the cases myself. This was the worst service I ever had at Jared.

That gentleman needs some more sensitivity training when it comes to addressing customers. Sincerely Mr &mrs B.AMBROSE

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2 comments
Guest

Gee, I hope that didn't break your back!

Guest

You sound like a nasty mouthed horrible person.

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Ardelia A Tdo

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Verified Reviewer
| map-marker Madison Heights, Michigan

Haven’t heard back from Jared since complaint.

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We filed a complaint against one of Jareds stores in Madison heights for horrible service,still havent heard back from Jareds concerning this issue.
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Pros:
  • Great merchandise
Cons:
  • Horrible service this time

Preferred solution: Apology

User's recommendation: When you are spending your money in any establishment,do not tolerate bad service.

Anonymous
map-marker Detroit, Michigan

Bad service at Madison heights store

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My wife had brought in some of her jewelry in to be cleaned, the Sales man that appeared to be the manager, stated could my wife come back at 12:00 a/c they only had 2 people working another employee and himself and a. Young lady inside the cleaning and inspection area, my wife was furious that he made such a statement she was on a cane and refused to come back seeing that we already came across town.

He eventually cleaned her jewelry, but to add insult to injury when he finish cleaning the jewelry instead of putting the jewelry back in the boxes that Jared usually does, I sat there and watch my wife put every piece of jewelry back into the boxes while he sat there and watched.we have spent thousands of dollars at Jareds and this was the first time we recieved horrible service,and if this is what some of your employees are stuck we will be taking our business elsewhere.

Sincerely MR & MRS B. AMBROSE.

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User's recommendation: Jared is a great company, but do not settle for horrible service.

3 comments
Guest

This is the third post regarding this incident. Good job adding the detail about the cane.

You’re a BOSS.

Bottom line is this company also owns Zales and Kay. You are not going to hear from them because there is always someone that will walk into one of their stores to make that quality(LOL) purchase.

Guest
reply icon Replying to comment of Guest-2456164

Can't you buy jewelry cleaner for like 6 bucks?

Guest
reply icon Replying to comment of Guest-2456201

You can even buy a home version of the machine the store uses. Obviously it is smaller and won’t do all the jewelry at once.

It’s around $50. You would think someone that uses a cane would be nervous to carry all that jewelry in public.

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Rosella Djf

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Verified Reviewer
| map-marker Los Angeles, California

Custom ring

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Jared - Custom ring
Jared - Custom ring - Image 2
Jared - Custom ring - Image 3
Original review Jun 02, 2023

In 2010, my husband gave me a promise ring (at age 44) that was a princess cut sapphire solitaire from another company. I loved it.

Our first Valentines Day he gave me a pair of Princess cut diamond earrings.

In 2011, when we decided to get engaged we took both to Jared in Collierville, Tennessee to have mounted on one ring and we purchased a channel set diamond wrap.

We loved how the engagement ring turned out.

In 2013, just before our wedding we took the wrap and engagement ring to the same Jared to have soldered together. Once again we were very happy with the work.

In 2014, for our first year anniversary we returned to the Collierville Jared and purchased a matching channel diamond band to have the sapphire and diamonds mounted to so that the ring looked more cohesive.

My husband promised in our early days that he would replace the sapphire with a diamond for our ten year anniversary.

Two weeks ago we went to the Jared on Oracle in Tucson and purchased a loose princess cut diamond and new diamond wrap only AFTER the sales lady inquired with the jeweler that the work could be done. We spent almost $7000 that day.

Jareds has had my ring almost two weeks. Today they called to tell me that there is an issue and that the work cannot be done because my ring doesnt have a gallery or support and wasnt even soldered properly to the sides of the middle band.

That made no sense to me because Jared made the ring to begin with and its always been structurally sound. They were so adamant that they cant make the ring that I just told them to put the original ring back together and refund me the money we spent with them. Then I argued that since Jared made the ring to begin with that they should do any structural repair at no cost so that the new stone and wrap could be mounted. They refused.

This afternoon I texted customer support who called and spoke with the store manager.

Once again the local store is adamant that there isnt anything that they can do or will do. He also said that the mounts used to build the ring arent Jareds Im how so? JAREDS IN COLLIERVILLE TN BUILT THE RING. period!

If they used a different mount from a different resource then that is on them. So they opened an escalated complaint.

In the meantime I will get my ring back and have our money refunded.

I am so pissed and hurt that the ring Ive been wearing for a decade was apparently built wrong and isnt structurally sound. Im even more pissed that the local Jared has been so flippant.

Pictured is the ring as it was when we bought this diamond and new wrap before they took my ring apart and now says they cant do anything with the new diamond or wrap.

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User's recommendation: Beware

Scott T Hjg

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Verified Reviewer
| map-marker West Des Moines, Iowa

Bad service

We had a wedding ring for 10 years they could not repair. Had all warranty you could get but they could not repair it. We got pushed into a ring we did not like and told them my concern and got not help but a bad attitude spend more money your only option.
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Loss:
$4
Cons:
  • Bad service

Preferred solution: Full refund

User's recommendation: Go some where else terrible service if you have problems down the road.

Michael T Nhk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Gemstones fell out of ring quickly

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Jared - Gemstones fell out of ring quickly
Jared - Gemstones fell out of ring quickly - Image 2
Jared - Gemstones fell out of ring quickly - Image 3
Bought a Mother's Marquise-Cut 5 gemstone ring for anniversary Sept 2022. By Feb 2023 2 of the stones had fallen out. Contacted Jared support in May to finally get it fixed, being told because I did not bring it in for 6 month "inspection" it would cost money to repair. Waste of $700. Need to bring it into a physical store for a 30 min inspection just to be told how much it will cost me. Don't waste your time or money, find a jeweler who will stand behind their products and make things right when they fail so quickly.
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Loss:
$700
Pros:
  • Easy to order
Cons:
  • Rings are horrible quality

Preferred solution: repair

User's recommendation: Shop somewhere else

Jennifer A Zoh

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Verified Reviewer
| map-marker Braintree Town, Massachusetts

Very upset want to sue

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Jared - Very upset want to sue
Jared - Very upset want to sue - Image 2
Jared - Very upset want to sue - Image 3
Jared - Very upset want to sue - Image 4
My rose gold ring first lost a little diamond. Then I noticed my finger slightly turning green and getting darker green by the weeks. I went in the store because I was upset obviously and they told me its from eating sauces and italian dressing. I wanted to exchange for another ring and they wouldnt transfer over the 1215 we already paid to that ring so we had to close the lease and leave with nothing. And no money back at all im so upset now me and my fiancée broke up over all the stress and i plan to sue !! Unless i get a highly resolved resolution!
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Loss:
$1215
Pros:
  • Pretend to be honest
Cons:
  • Are liars

Preferred solution: Full refund

User's recommendation: Never go there

April C Kgz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Refund hasn’t been issued in a timely manner. This far it’s been more tha 8 business days

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Jared - Refund hasn’t been issued in a timely manner. This far it’s been more tha 8 business days
Refund reimbursement had not returned in accordance to what their policy states 24-48hrs. Its been 8 business days & this matter is still unresolved.
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Loss:
$565
Pros:
  • Love the jewelry
Cons:
  • Takes to long to refund my money

Preferred solution: Full refund

User's recommendation: Not likely

Beverly C Rna

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Verified Reviewer

Television AD that states husband came to help her learn to walk again

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The young woman states that shortly after she got married, she became very ill. She then states that every day her husband came to help teach her how to walk again. Shows beautiful ring as he states "Love Conquers Everything" I lost use of my legs and for 5 weeks was in Good Sam's Hospital in Pottsville, PA learning to walk again. That ad belittles a very serious physical problem that does occur. Every time I see that commercial, I feel like I've been slapped across my face. Shame on Jared's. They owe a public apology to those of us that are handicapped.
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Preferred solution: Apology

User's recommendation: If company can stoop so low tp sell product they can't be trusted

Sharii M

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Verified Reviewer

Horrible

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I've been with comenitry / jarred bank for over a year there finance department is completely horrible if my payments are late by one day the are adding extra fees and including a extra payment to my account and if I dont pay the extra fees and payments they would report me to the credit bureau as being over 30 lates and then when I make my minimum payment they still say that Im late and the never give me a grace period for my payment Ive been sending in letters and calling customer service and when I ask to speak to a supervisor they get rude and refuse to transfer me to a supervisor my last payment I made was in December due to the fact that I was completely Ill due to covid complications when I was able to call today they stated that I almost 600 for my account this is completely unacceptable and horrible they take advantage of the consumers and when I call they dont help at all then todays Ive found out they are reporting to credit bureau that Im 30 lates on my credit report when I paid them on the 2 of the month per my payment arrangement when I called them to notify them of they are doing they were very rude and disrespectful so now I have negative marks against my credit report cause of them

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Loss:
$5
Cons:
  • There customer service is very horrible

Preferred solution: Full refund

Ricky S Qyb

My package didn't dilivery till now

My package didn't dilevery till now...I want to know that why. It has been 6days please let me know now
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Loss:
$10000

Preferred solution: I need my package to dilivery

User's recommendation: The dilivery guy didn't even call

ibuss B
map-marker Baltimore, Maryland

Warning about Jared (Jewelry). Please Read.

I think this is a story worth sharing: I'd like to explain how Jared values it's customers . I'll continue to share this story, anywhere I can, to hopefully prevent others from having a similar experience. Unfortunately, Jared has not only provided us with a horrible product at the cost of nearly $10,000 and mislead us during the presentation and purchase of the product, they refuse to admit their wrong doing and provide a refund. Instead, they admit that the sales person breached policy but still refuse to provide a refund.

During the process, I must admit I was a bit apprehensive about using Jared. A friend of mine had bought an engagement ring from Jared, which broke in half (that's not a typo- the band literally broke into two pieces). He warned me of the struggle he had to get a refund, even within the 30 day return period. It required several visits to the store, endless arguing, and as expected, the emotional tole caused by your future wife having one of the most invaluable and sentimental pieces of jewelry break after less than a month of wear. In addition, another friend warned that the customer service they experienced after the purchase was contemptible. Still, they had to experience this service every six months when they returned for the semiannual inspection or have any repair work done. Both couples had warned me of their regrettable experiences. Yet, instead of avoiding Jared, I approached with an open mind. While speaking with the sales representative, I warned her that I had heard of several poor experiences at Jared. They replied with a smile and stated, "we're one of the largest company in the country. We couldn't have grown this big without doing something right." This is where the problem may lie- like other enormous companies, they seem to have lost touch with their customer and often fail to ensure the customer has a pleasant experience. Why rely on return customers when you're so large that you constantly draw new customers? It's important to remembers that a customer who has a good experience share their story with their closest friends and family, while a customer who had had a bad experience will tell everyone; this is exactly what I aim to do- warn everyone.

The story begins in late 2011. I visited many jewelry stores while searching for an engagement ring for my fiancé of 9 years. I experienced varying levels of customer service at the different stores. Jared provided a good experience (or so I thought), pampering me with water and coffee, holding doors and continually praising me with comments such as, "she'll love her new platinum ring." After nearly a month of searching, I narrowed my search to two stores, both with comparable settings and diamond characteristics. During the final visit to the stores, where members of family were also present to see the final purchase. I explained the specs of the competitors ring, to which they replied, "this is a obviously a better deal." The sales representative pulled the ring from the showcase and informed me that it was platinum. While I was certainly a novice when it came to jewelry, I was aware that platinum is more valuable than gold. They explained that the platinum alone offered at least a $1000 difference between the two rings. It was an easy choice- I selected Jared and purchased the ring and an extended lifetime warranty. Total cost: just shy of $9,000.

The ring was custom. I had bought a loose diamond and the band separately. I also paid extra to have the head turned into a "kite setting," offsetting the diamond to provide a unique touch. This required that the ring be sent away to be worked on. When it returned, the problems began:

1.) The ring returned a day later than they had told me. This typically wouldn't be a big deal, but I had planned an 8 hour trip to visit family around Christmas, in preparation for the proposal. The trip was delayed, though it wasn't the end of the world.

2.) When the ring arrived, I picked it up from the store. When I got home, I was looking at the diamond and noticed a large black inclusion in the diamond. This wasn't there when I had been shown the diamond in the microscope. When we returned from the trip, I took the ring back to Jared. The problem? They had put the wrong diamond in the ring! Not the one I was shown under the microscope and chosen, a lower grade diamond. Of course, they were more than willing to take more money for the diamond I has initially chosen- at a cost of about $1000 more. So again, the ring was sent away to be worked on.

3.) Again, I picked the ring up from Jared. Now, due to increased suspicion, I carefully inspected the ring before leaving the store. I noticed large palpable scratches on the bottom of the band. They took the ring and said they would buff the scratches out.

4.) In order to have the scratches completely removed, it required 3 visits back to Jared. Each time, they claimed that they couldn't see the scratch. Oddly, every family member or friend was able to see and feel the scratches when asked to run their finger along the surface. Finally, after the third visit, the scratch was gone.

4.) About 2 weeks after receiving the ring, I proposed. She said yes and was in love with her ring. She's a nurse, so she usually wears the ring at home, two days a week. She doesn't wear the ring to work because of medical gloves and she doesn't wear the ring in the evening (unless we are going out) or to bed. About two months, she noticed that the diamond was loose. She returned to the store to have it repaired.

5.) While searching in the system, they couldn't find my account. She couldn't have the ring repaired until they found my account. I returned to the store to find that they had spelt my name wrong on the account (despite using my drivers license) and had enrolled us into a financing agreement that was completely wrong. The name was fixed in the store, though it required nearly two hours on the telephone at home to clear up the financing agreement.

If you've lost count, the ring is now being worked on for the 5th time in less than 4 months.

6.) The ring returned weeks later, and the diamond was fixed. After inspecting the ring, new scratches were noted on the band, requiring the ring to be returned and buffed. This is now the sixth return.

7.) We picked the ring up a week later. The scratches were gone. We had gone a month or two without problems- the longest stretch yet. We were in NYC for our engagement photos. While walking up 5th Avenue towards central park, my fiancé glanced at her hand was astonished to see that the diamond was not only missing, but the ring had broken in half. The entire ring had split in half.

The engagement shoot was cancelled and $500 was lost. Moreover, we now had a ring, in 3 pieces. The missing piece contained a $6,500 diamond. The next 5 hours were spent searching for the setting and the diamond. If the fact that our engagement shoot was cancelled wasn't bad enough, the humiliation that my fiancé and I endured was. Somehow, we located the diamond, still in the setting, in the crack of the sidewalk about 6 blocks from Central Park.

Not only had there been no blunt forces applied to the ring, it was only 5 months old and worn two times per week.

When we returned to Jared, we were told, "I've never seen this before… she must have hit it on something." After an hour of arguing, they offered to fix the already broken ring. After the service we had endured, we knew what the process was likely going to be, so we would only settle for a refund. They refused. They offered to replace the ring with a new one. Without the option of a refund, we accepted a new ring (same ring and setting, just new).

8.) After the ring was returned, two days later than they promised, we went to pick it up. While inspecting the ring, my fiancé asked why the ring felt lighter than other gold and platinum rings that she had tried on. They informed us that our ring was probably not "full platinum." This was shocking, considering I was never informed that I was buying a partially platinum ring. They then stated, "your paperwork explains the ring and the platinum. It should say that it's only 58.5% platinum and the remainder is cobalt." I retrieved my paperwork, which did not say anything about the composition of the platinum ring. It did say, however, "platinum" all over the documents and the receipt. In addition, the entire time I was looking at the ring before making the purchase, I was told the ring was platinum.

The day I planned to purchase a ring, I had to decide between two rings: they were almost completely identical, except one was white gold and one was "platinum." Well, they got me. They were able to persuade me into buying a "platinum" ring making me believe I was receiving a deal. Boy was it a deal…

So where does that leave us now? We've spent a total of 10 hours on the phone with Jared making attempts to receive a refund. They continue to make false promises, fail to return phone calls, and make no effort to rectify a situation caused by extremely poor workmanship and customer service. We'll continue to share this message wherever we thing people will see: social media, review sites, and by word of mouth. We're also starting the legal process to sue Jared for a complete refund.

I hope this story helps prevent others from making the same mistake I did. Though just as important, I hope Jared finally takes this seriously and not only does the right thing in this situation, but also makes a diligent effort to improve their service before they lose many more customers.

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136 comments
Estefana Xgq

My diamond just fell out of the setting!! Luckily I found the diamond.

We are going to Jared tonight, our anniversary is next Saturday and I am just beside myself! I wish I could share your story.

Luckily also, my husband is an attorney so we have that card to play. He won't hesitate either!!!!

Guest

"Don't hesitate, litigate" !!! The only way these clowns will do the right thing is for you to sue the crap out of 'em.. When it costs them money, (a LOT of money) then they will make it right.

Guest
reply icon Replying to comment of Guest-1941319

Yes Sterling Jewelers is the parent company of Jared’s, Kay’s, and Zales. Sue sue sue. They are 100% rip-off artists.

Nanetta Vgd

Jared Galleria of Jewelry Case# RQST0003783****. Our wedding anniversary was in March.

We bought literally a couple of days before you closed down for COVID-19 a Tag Heur men’s watch for me and a very expensive ring for my wife. The two salesman took the links out set the watch told us when we could expect my wife ring and practically ushered us out the door. Well I bought the $200 watch based on the salesman strong recommendations. I literally only wore this watch the one time after they took links out and set it for me.

I had a very classy function to attend so I went to get my watch from the winder case and it was running 2-3 minutes fast. So I reset it and went about my day. Checked on it the next couple of days and it was 3 minutes fast and the date was a skew. This happened on the day you closed for COVID-19.

That was also the day I was supposed to have picked up my wife’s ring. Well the ring is still in the store and the watch doesn’t work. I called your customer service center and they said I had to wait until Jared’s reopens the store here locally and ask for a refund. On Saturday May 9, 2020 nearly two months I called the store and the store Manager Chris answered.

I explained to him about the watch and my wife’s anniversary ring. To say he was rude and very condescending would be a understatement! He kept over talking me and then proceeded to tell me in so many words that all I could afford was a $10 Timex! He continued to berate me and told me that he owns a $10,000 dollar Breitling watch and it is automatic and runs 2-3 minutes fast and that that is normal!

Then he continues to insult my intelligence and says that basically if I wanted the watch to keep accurate time then I should have bought a $10 Timex. That this is a luxury watch and they don’t keep accurate time. Then if that wasn’t bad he kept talking to me like he was Judge Judy and told me that he “MAY” return my wife’s ring since we do not have possession of it. However he was not going to return the watch because it was working within Tag Heur parameters.

He then proceeded to tell me that he was too busy to deal with me today on my wife’s ring but he “MAY” have a decision for me on Tuesday of next week. I am 100% offended that he had the audacity to talk to me in that fashion. How dare he! I immediately called your corporate number and the case number is listed above.

The CSR said the manager was lying to me about the watch return and that since the watch is well within the 30 day return policy that he has to take it back. That tracks with what I was told when this all began. What makes me upset is how this Chris guy talked to me like he was granting me a favor by even “Considering” returning my wife’s ring. Let me be frank.

I do not have a anniversary present it is defective! My wife doesn’t have one either it has been in the store the whole time. I only wore this watch after the two salesman put it on my wrist the day we bought it. I have all manuals receipts and the two links in showroom condition.

I want an immediate refund for both items. I also want to be reimbursed for the $66 in interest I have had to pay your credit card company. Chris stopped us from ever buying at Jared’s again. I await your reply.

https://twitter.com/ThatsJared/status/125985****95086**** FINAL OUTCOME: I talked to John the Case Resolution Specialist and not only did he say that Jared’s will not return the defective $4500 watch. He acted like he could careless about any of it. I now see that this is a Big Game to Jared’s they have a history of duping the consumers. The Jared’s in West Des Moines IA has well over 200 complaints alone.

This is a business model and pattern for them. Because they are so big they think the consumer is at there mercy.

I submit to my fellow consumer to organize against Jared’s and file valid complaints at the BBB and local and state offices for consumer complaints. Let’s put Jared’s Jewelry on everyone’s radar and that is to include Kay’s, and Zales since they own them.

Guest
reply icon Replying to comment of Nanetta Vgd

Jared’s is the worst offender! In the words of our President! Lock them up!

Guest

I had a ring from another jewelry store. I went to Jared to have some of my jewelry cleaned, I asked them to clean the ring from the other store too.

When I got it back the diamond was different. I told the sales lady the diamond seemed different, she brushed me off and was like we just cleaned them that's all we did. I left, and boy do I regret it because I showed it to my husband and he was like that's not the same diamond. They switched it, and I have no way to prove it!!!!

Do not shop here, they are crooks.

For the love of God, do not bring any jewelry there for them to clean, they stole my good diamond and gave me junk back!!! It was the Greenwood, Indiana store!

Guest

Jared is a rip off. I ordered online, the processed my payment, though the say in writing the won't charge account until it ships.

The say in writing 4 days processing and it ships. Needless to say no item, no refund.

They said it's my banks fault for paying them. I'm on a fixed income and can't afford to purchase another Xmas.

Guest

I wish my fiancé was never talked into going to Jared. I have had my ring less than two months and have had 7 diamonds replaced and the problem has not been fixed.

They have hands down the worst customer service I have ever experienced in my life!! The manager told me today when I dropped it off again for another stone replacement that I should just wear it and enjoy it. I don't even wear my ring. I had put it in the box since the last repair, wore it for a total of 5 hours maybe in the last 2 weeks and lost a diamond.

I just want to go somewhere else! I will never in my life tell anyone to go to Jared!!

Guest

I, too, have had significant issues with Jared's. I've always told me granddaughters "Don't wait for a man to buy you diamonds".

I bought myself 2ct diamond earring princess cut studs for Christmas this past December. The first issue was the ONLY way I would be provided with a "description" of the stones that being the cut, clarity, color was if I paid an extra $250 for the certificate. Otherwise, I could bring it back in when their jewelry appraiser would be in and that appointment was (I think) $150. To add this set of diamond earrings to my homeowners policy it required an appraisal.

So, I went to an independent jeweler to have them appraised. Needless to say I was shocked. First of all the cost without tax was $6900 for the earrings. The appraisal came in at $5,000.

Honestly, I expected a markup but not almost $2,000 markup. And, the color turned out to be a version of yellow which was not pointed out and I failed to ask them SPECIFICALLY what the color and clarity level were. Frankly, I figured for $6900 I presumed they would be a better color and clarity than they turned out to be. While considering purchasing the item, the sales clerk said they were having a "special" Christmas finance deal wherein I could finance for 48 months at no interest EXCEPT on the annual date of purchase at which time, whatever the remaining balance was would be charged 15% and then the 2nd year of finance would begin.

Which if you think about it, what a great deal! So, of course I took the longer terms with interest only being charged one time per year. I was very specific when I asked her about the finance charges. Well, when I got my first invoice, I was charge a substantial finance charge.

I called the store immediately and they were adamant they did not offer those terms and I must be mistaken. Well, little did they know, I remembered the sales lady's name and her exact quote of the 4 levels of financing available using Jared's finance company. After 3 or 4 phone calls, they agreed to rewrite the finance contract to an 18 month term at no interest. I work in the oil and gas industry and I knew I'd have those earrings paid off in less than a year.

Their excuse was that perhaps the sales clerk was not trained properly. They completely threw her under the bus. Now that this has happened, I just recently got a letter from Jared's offering to increase my credit account another $5,000 and invited me in to look at their new spring collection. I will never, ever purchase anything from Jared's.

And, like you, I've told everyone I know. The jeweler who did my appraisal had better quality items for less expensive.

They will get my business from now on. I have 5 granddaughters and I plan of leaving each of them diamonds when I pass, but you can bet your bottom dollar, Jared's will never get another penny of my money.

Guest

I had a VERY similar experience! I wish I had found this message prior to my purchase!!!!

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Anonymous
map-marker Phoenix, Arizona

Broken product

I ordered 3 neckaces online for Christmas for my daughters. One of them the chain was broken. Can I return it and have it fixed?
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Zylah Xag

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return customer leaving

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Bought a bracelet $252, broke once cost $71 to repair 6 months later broke in 2 more places and refuse to stand behind their jewelry or work. Want you to pay out of pocket to repair again. Manager was not helpful and lost a great salesman/manager in Ky. Could have offered to trade in on another etc but didnt, lost a good customer Bought engagement ring there and bought a $10,000 ring, all from Ky. Good bye Jared! BEWARE of business practices!
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Loss:
$323

Preferred solution: Full refund

User's recommendation: Stay away

Sandra S Arj

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Verified Reviewer
| map-marker Chicago, Illinois

Mens wedding band cracked after 4 days of wear

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Bought a mens titanium wedding band on May 5th- Got married June 18th- went on our honeymoon on the 20. By the 4th day of him wearing the ring- it separated and is now cracked on the middle portion of the material.

Took it back to Jared in Bolingbrook- where we were told there was nothing they could do- that we needed to buy a new ring.

The manager we spoke to was very rude and basically said he must have been swinging his arms and hit something.

IF he did, his hand or finger would have been cut off as how the ring is separated. We believe its a defect in the make of the ring. SO basically- we are out $800 as they said nothing could be done for us.

We have purchased many other items here before and never will again. Poor customer service all around

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Loss:
$800
Cons:
  • Bad customer service

Preferred solution: A new ring- to replace this damaged ring that my husband wore for 4 days- I dont have a photo as I am at my work- I can show you proof that we just got married as well- to show he only wore it 4 days.

User's recommendation: Dont buy from this store

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