Jared Complaints and Reviews

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Jared
Main address: 375 Ghent Road 44333 Akron OH
1-800-527-8229, , https://www.jared.com/webapp/wcs/stores/servlet/ZContactCSCmd?catalogId=10001&langId=-1&storeId=1045
  • 51+2 mobile complaints
  • $98.3K claimed losses
  • $1.8K average
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  • Jul 16
  • Luxury / Jewelry
  • Ontario, California
  • Used Watch
  • 3

I put a new watch in layaway. I tried it on it fit. When I tried to wear it I noticed it was too small. I took it back to the store. First i was told they do not sell used watches. The one they sold me was obviously used because some of the links were removed. There was no tag on the watch. There was no warranty on the watch. They told me I had to pay 39 dollars for the links to fix the... Read more

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  • Jul 08
  • Luxury / Jewelry
  • Mckinney, Texas
  • Ring Damage
  • 20

They made such a horrible job trying to fix the prong that my engagement ring, it has been severed damaged. My husband and I traveled to show the ring to the original jeweler 240 miles from home and he said it was severed damaged and I could not wear it how it was. They damaged my $14,500 engagement ring. A simple job to tighten a diamond turned into a horror nightmare. They told us the store... Read more

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Do not buy from From Jared !!! My daughter bought her engagement ring there . Spent over 10000.. Get divorced and brings rings to 2 reputable jewelry stores to get $$. All she could get was $300!! Yes 300 !! They both said the diamonds were of poor quality So if you want a real ring.. Go to a real jeweler !! I can't believe this place is still in business

  • Jul 02
  • Appliances and Electronics
  • Essex, Maryland
  • Battery Replace
  • 27

Jared could not replace a battery in my watch at the store, said they had to send it out. 4 weeks later they called and said the watch needed an overhaul which would cost $139. I paid over a $1000 for this watch. It was only 2 yrs old and was worn only once in a while. They said it needed a special tool to remove the back. I said no just put a new battery in it. They said couldn't do it... Read more

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  • Jul 01
  • Luxury / Jewelry
  • Tigard, Oregon
  • Engagement Ring
  • 62

My fiancée' and I bought a $14,700.00 diamond, platinum engagement ring from these bandits. She was breaking out on the finger she wore it on so she thought that maybe she was breaking out for some other reason since she has no problems with platinum. She quit wearing it while allowing her finger to heal. In fact she stopped wearing it altogether and then some time passed. People kept asking... Read more

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  • Jun 13
  • Luxury / Jewelry
  • Long Beach, California
  • Jewelry Delivery Problem
  • 38

I placed an order with Jared on a Thursday morning as a last minute thought for my wife and new sister-in-law. I chose next day delivery as the option I wanted, as you know this does not have any movement during the weekends so I needed the next day delivery to have it for Saturday. I confirmed this via live chat with a representative and the information I was told said that it would arrive on... Read more

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  • Jun 10
  • Luxury / Jewelry
  • Fort Myers, Florida
  • Jewelry Repair
  • 74

Bought a Tiffany sterling silver charm bracelet for my GF's birthday. Brought the bracelet into Jared in Fort Myers to see if they would solder the charm onto it. They refused to work with the bracelet, saying that tiffany uses a "special coating" on their silver, and that they might ruin the coating by heating it up. I took the bracelet to a small local jeweler (who used to work for Jared)... Read more

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  • May 30
  • Cellular Phone
  • El Paso, Texas
  • Assistant Manager
  • 49

This store in El Paso texas just opened in October . Within 2-3 month I started getting payment issues. Not reciving my bill or payments. I make payments at the store each month and make the on time. I have had 3-4 human errors done that this store . I was upset and wanted to be accommodated. The manager has the nerve to offer me wine over the phone and wine glasses. I said no thank you. I would... Read more

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They should produce a commercial for Jared wedding rings to show the costomer how to return the rings. I understand there is alot of confusion over the situation of returning items.

  • May 19
  • Online Shopping
  • Mount Laurel, New Jersey
  • Undelivered Gift
  • 46

Ordered a mothers day gift that was never delivered. I inadvertently left a "0" off the end of the address that I was shipping to... My fault, I accept responsibility... Jared found out about the error 3 days before I did, when they were notified by UPS. UPS held the product for 24 hours and asked for a corrected address. Jared never informed me, and informed UPS to have it shipped back to them... Read more

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