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  • Customers like
    • Friendly staff1
  • Customers don't like
    • Customer service12
    • Repair services quality5
    • Repair quality4

  • 2 days ago
  • Employees and Ex-employees
  • New Britain, Connecticut
  • Positive Experience
  • 9
  • REVIEW RATING 4/5

I am a current Jared employee. It would seem you have purchased the Payment Protection Plan--the pin pad would have asked you to opt in or out of it at the time of signing up. First, I would like to apologize if the salesperson did not explain the PPP to you in detail. Yes, the policy does come from a life insurance agency, which seems jarring at first. I do understand your concern. However,... Read more

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  • Jun 18
  • Luxury / Jewelry
  • Bayport, New York
  • Necklace
  • 61
  • REVIEW RATING 4/5

Went and visited multiple jewelry shops at the mall in lake grove yesterday and couldn't find a necklace my boyfriend and I wanted to purchase. We decided to go to the Jared behind the mall, only to be ignored for at least 5-10 minutes. We were passed by 3 different employees on several occasion with not even a hello. Now I was in gym clothes and my boyfriend in work clothes, kind of felt like... Read more

Was this review helpful? 0 1

  • Jun 16
  • Luxury / Jewelry
  • Mesa, Arizona
  • Ring
  • 83
  • REVIEW RATING 3/5

Il don't know if anyone else has had this experience .My husband wanted to get me a new ring so we went to Jared's. He got me a ring and ear rings.well that went OK.A few days later a diamond fell out but they fixed right away.Now for the good part .....Two weeks went by , they in the mail I got a life insurance policy for 10,000 dollors. If I die Jared would get 10,000 dollors. All because... Read more

Was this review helpful? 0 2

  • Jun 08
  • Luxury / Jewelry
  • Woodbridge, Virginia
  • Wedding Band
  • 147
  • REVIEW RATING 5/5

I have had a long history with this store over the last fifteen years and have spent over $300,000 so I am not a first time purchaser. I purchased a new ring set on April 17 and opted for the usual 12 month no interest. I remitted the required 20% on May 16 to comply. On May 25 I am informed that I possibly have a brain tumor and totally devastated, I call the store to see about a return since... Read more

Was this review helpful? 1 0

  • May 30
  • Luxury / Jewelry
  • Lewisville, Texas
  • Wedding Ring
  • 1
  • 1
  • 202
  • REVIEW RATING 5/5

My husband and I purchased my engagement ring from Jared in 2009 and our wedding rings in 2010. August of 2014 my husband took them back to Jared for our 6 month "checkup" and cleaning which they do inhouse. When my husband returned home he told me one of the prongs was bent and they sent it off for repairs since we purchased the lifetime warranty. After 10 days I asked my husband why he... Read more

Was this review helpful? 4 1

  • May 23
  • Luxury / Jewelry
  • Buffalo, New York
  • Wedding Bands
  • 98
  • REVIEW RATING 4/5

The customer service is by far the worst, I wouldn’t recommend anyone to go to Jared after our experience. The associates not only are clueless but continue to tell us false information and are never on the same page with each other. We came to Jared for wedding bands back in March. To start we kept getting shuffled to different associates and each time we had to re-explain where we were in the... Read more

Was this review helpful? 0 0

  • May 23
  • Luxury / Jewelry
  • Philadelphia, Pennsylvania
  • Ring
  • 62
  • REVIEW RATING 4/5

I went to Jared's langhorne pa to look for a ring.i went in asked someone where the type of ring I was looking for was and they pointed over there.after I found the case myself and the ring I wanted to see and purchase I stood there at least 10 mins and no one came over to help me.there were at least 4 sales people there and I was 1 of 3 customers in store. So I waited no one even had the... Read more

Was this review helpful? 0 0

  • May 22
  • Luxury / Jewelry
  • Lantana, Florida
  • Coach Watch
  • 1
  • 1
  • 48
  • REVIEW RATING 4/5

I don't understand how a company that sale so terrible qualityjewelries like jared stay in business. I brought a watch from jared for my mother, on her birthday. which was in 2 Nov-15-2014. In January the watch broke.it was a coach watch. Which cost me at lease $300.00 or more. At the time, I brought the watch the lady told me to purchase insurance which I did. When took the watch back to them,... Read more

Was this review helpful? 0 0

  • May 21
  • Luxury / Jewelry
  • Fort Lauderdale, Florida
  • Coach Watch
  • 32
  • REVIEW RATING 4/5

I don't understand how a company that sale so terrible qualityjewelries like jared stay in business. I brought a watch from jared for my mother, on her birthday. which was in 2 Nov-15-2014. In January the watch broke.it was a coach watch. Which cost me at lease $300.00 or more. At the time, I brought the watch the lady told me to purchase insurance which I did. When took the watch back to them,... Read more

Was this review helpful? 0 0

  • May 20
  • Luxury / Jewelry
  • Raleigh, North Carolina
  • Wedding Ring
  • 94
  • REVIEW RATING 4/5

Purchased rings in 2008. Take them in ever 6 months for inspection per our purchased warranty. For the past 7 years, take the rings in about twice/year for diamonds falling out. Complained each time & managers not helpful other than saying it's because the diamonds were small & then replaced them per our warranty. Diamonds fell out 3 days after inspection. Took them back & informed... Read more

Was this review helpful? 0 1

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