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  • Customers like
    • Friendly staff1
  • Customers don't like
    • Customer service12
    • Repair services quality5
    • Repair quality4

  • 15 hours ago
  • Luxury / Jewelry
  • Aurora, Colorado
  • 2
  • REVIEW RATING 3/5

My husband upgraded my ring for our 10th wedding anniversary. My original wedding ring was not even close in price with the upgraded one, yet I had never once lose any of the stones as often as I do with the ring from Jared. Mind you because it's a more expensive ring, I've been very careful and use it less often as I used to. Yet the stones still come loose! A couple months ago I went in again... Read more

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  • Jul 29
  • Luxury / Jewelry
  • Chicago, Illinois
  • 32
  • REVIEW RATING 4/5

Went to jared to get an engagement ring and I wanted to be reassured that I would get my money back if everything didn't go right the sales rep assured me that I have 30 days to return it and I would get the cash or credit returned to me when I bring the ring back I paid cash ,so I brought the ring back and expected to get my cash back of course and they told me that it will be mailed back to me... Read more

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  • Jul 24
  • Luxury / Jewelry
  • King George, Virginia
  • Tag Heuer Watch
  • 18
  • REVIEW RATING 4/5

PURCHASED TWO TAG HEUER WATCHES AND WAS SCAMMED INTO PURCHASING UWP. 5 MONTHS AFTER PURCHASE TOOK ONE IN FOR REPAIR BECAUSE IT WAS LOSING TIME. THEN EARLIER THIS YEAR I TOOK THE WATCH IN FOR REPAIR AGAIN BECAUSE IT WAS LOSING TIME, AND WAS TOLD I WOULD HAVE TO PAY FOR THE REPAIRS. I STATED THAT I BOUGHT THE UWP, WHICH WAS LIFETIME. THE ASSOCIATE REPLIED THAT THE UWP WAS ONLY FOR 2 YEARS. I... Read more

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  • Jul 19
  • Luxury / Jewelry
  • Orlando, Florida
  • Wedding Ring
  • 124
  • REVIEW RATING 5/5

On June 7th we made a simple drop-off to have a chipped diamond replaced in Emily’s wedding ring. We were told that her ring repair was covered under a service plan and would be ready by the 20th. Smiles and reaffirming nods from staff on how common of a procedure this would be left us feeling reassured that we would see our ring again. By June 28th, a week after the date we were told our ring... Read more

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  • From mobile
  • Jared
  • Jul 16
  • by anonymous
  • #667025

They will lie to you to make a sale. Was told the ring was ideal cut. Looked it up later and was told the diamond was only good. Was also told that the ring was one of a just a few even though it was produced en masse. Also, they did not want to provide a GIA certificate. Add comment

  • Jul 12
  • Luxury / Jewelry
  • Springboro, Ohio
  • Jared Custom Jewelry And Design Services
  • 1
  • 1
  • 79
  • REVIEW RATING 4/5

My boyfriend and I purchased a custom ring for our anniversary. Less than 1 year later and its very tarnished and mostly ruined. When I called to see about getting it fixed, they told me they would plate it for $200, or we could repurchase the ring, but they would not fix it for free or replace it. I am beyond shocked that a company claiming to sell quality jewelry could charge so much for such... Read more

Was this review helpful? 2 1

  • Jul 04
  • Luxury / Jewelry
  • Jared Jewelry Repair Services
  • 70
  • REVIEW RATING 4/5

I walked in to have a $5,000 ring repaired an was escorted to Bailey in repair customer service. I waited and waited to even be acknowledged. Finally I went to the person who must be mgr and asked her to help and I told her about the lack of help. She proceeded to take up for her and that she was helping someone else, well why didn't she help me! Seriously! Oh and Bailey can clean jewelry! ... Read more

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  • Jul 01
  • Employees and Ex-employees
  • New Britain, Connecticut
  • Positive Experience
  • 116
  • REVIEW RATING 4/5

I am a current Jared employee. It would seem you have purchased the Payment Protection Plan--the pin pad would have asked you to opt in or out of it at the time of signing up. First, I would like to apologize if the salesperson did not explain the PPP to you in detail. Yes, the policy does come from a life insurance agency, which seems jarring at first. I do understand your concern. However,... Read more

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  • Jun 18
  • Luxury / Jewelry
  • Bayport, New York
  • Necklace
  • 109
  • REVIEW RATING 4/5

Went and visited multiple jewelry shops at the mall in lake grove yesterday and couldn't find a necklace my boyfriend and I wanted to purchase. We decided to go to the Jared behind the mall, only to be ignored for at least 5-10 minutes. We were passed by 3 different employees on several occasion with not even a hello. Now I was in gym clothes and my boyfriend in work clothes, kind of felt like... Read more

Was this review helpful? 0 1

  • Jun 16
  • Luxury / Jewelry
  • Mesa, Arizona
  • Ring
  • 154
  • REVIEW RATING 3/5

Il don't know if anyone else has had this experience .My husband wanted to get me a new ring so we went to Jared's. He got me a ring and ear rings.well that went OK.A few days later a diamond fell out but they fixed right away.Now for the good part .....Two weeks went by , they in the mail I got a life insurance policy for 10,000 dollors. If I die Jared would get 10,000 dollors. All because... Read more

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