1.7
  • Hated it1 votes
  • Friendly Staff1 votes
  • Customer service6 votes
  • Repair services quality3 votes
  • Repair quality3 votes
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  • Jan 13
  • Luxury / Jewelry
  • Washington, District Of Columbia
  • Diamond
  • 137
  • REVIEW RATING 5/5

Bought a diamond for 10,500 was put in a ring ending value 15K was told lifetime warranty as long as inspections were done, went to the store for cleaning and inspections most of the time it was there it was not recorded in the system that inspection was done I was there in January 2014 for inspection and sizing it was recorded went back again end of July early August they cleaned and inspected... Read more

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  • Jan 09
  • Luxury / Jewelry
  • Waldorf, Maryland
  • Silver Chain
  • 58
  • REVIEW RATING 4/5

I purchased a $50 sterling silver chain and had my own pendant added on to it. I used Jared in stor repair. I gave them the length I wanted, but the shop made it too small and had to add a piece back on. Two weeks later it broke. I was denied a refund because 30 days had past. I have been a value customer with Jared for years, and have spent nearly $20k there on varies pieces. How *** is it... Read more

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  • Jan 02
  • Luxury / Jewelry
  • Lexington, South Carolina
  • 163
  • REVIEW RATING 4/5

I guess you should have taken your friend's advice. Sounds like you got what you were expecting. " After nearly a month of searching, I narrowed my search to two stores, both with comparable settings and diamond characteristics" After a month of searching! I'm not saying you had a bad experience. I think you would have had a bad experience anywhere you went. Its not Jared's its you. 10... Read more

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  • From mobile
  • Jared
  • Dec 29, 2014
  • by anonymous
  • #575773

My wife's Pandora bracelet purchased 12/14/13 at Jared could not be opened to install new charms due to a DEFECTIVE (word used by Jared employee 12/27/14) clip. Since it was 1 year and one plus weeks old it was over the year warranty...they could do nothing but pressure her to buy a new one. Merry Chritmas Jared style. 27/14) clip. Add comment

  • Dec 23, 2014
  • Luxury / Jewelry
  • Toledo, Ohio
  • Jewelry Repair
  • 278
  • REVIEW RATING 5/5

I took several pieces of jewelry to Jared in July 2013 to get the prongs checked and re tipped if needed. Clasps checked etc. I was told all of the prongs were worn down and needed to be retipped plus the clasps should be replaced. I paid $675. Yesterday I noted a prong was broken off on my 3.5 carat engagement ring. I didn't want to take it to Jared because of the wait time so close to... Read more

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  • Dec 23, 2014
  • Luxury / Jewelry
  • Pandora Bracelet
  • 166
  • REVIEW RATING 5/5

I purchased a Pandora bracelet for my grandmother for Christmas and was offered free one shipping. The bracelet arrived Monday morning on the 22nd of December, but it wasn't what I'd ordered at all. I received some other woman's bracelet instead, and when I called about getting my bracelet back all they could say was that they would investigate the matter and call me back shortly. No one called... Read more

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  • Dec 22, 2014
  • Luxury / Jewelry
  • Lancaster, South Carolina
  • Watch
  • 100
  • REVIEW RATING 4/5

I am in the process of trying to get my watch back, the promise date was Dec. 15th before a wedding I went to without the watch. It is now Dec. the 22nd and it still isn't here, called them and they told me that their paper work said Jan. the eighth, (my comment was, would you like me to photo copy the repair order and FAX it to you.) reply was, "Oh, no I believe you," let me look into it and... Read more

Was this review helpful? 1 0

They are a rip off.. I bought a engagement ring that was a karat and I spend 4 thousand.. I took it to 5 different places and it was appraised for 500 hundred dollars saying it has so many faults and I got ripped off.. I called jared and they did nothing! Add comment

  • From mobile
  • Jared
  • Dec 19, 2014
  • by anonymous
  • #572064

Thank u. Thank u thank u. To all who had dealings with JARED. Unsatisfied costumers for you review. I was going to buy an engagement ring for my future wife with that company but, because of all the bad review I'm going to deal with another jewelry company. Add comment

  • From mobile
  • Jared
  • Dec 16, 2014
  • by anonymous
  • #570605

Purchased a 3100$ engagement ring in May of 2014,in Sept took it to get it cleaned.we were told the diamond was cracked. It is now December. .still waiting to get it back. Add comment

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