Jared
Jared Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jared has 1.7 star rating based on 235 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Jared to a friend or colleague.
- Rating Distribution
Pros: Friendly staff, Sales staff, First visit.
Cons: Customer service, Deceptive sales practices, Horrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jared has 1.7 star rating based on 235 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Jared to a friend or colleague.
- Rating Distribution
Pros: Friendly staff, Sales staff, First visit.
Cons: Customer service, Deceptive sales practices, Horrible customer service.Recent recommendations regarding this business are as follows: "When you are spending your money in any establishment,do not tolerate bad service.", "Jared is a great company, but do not settle for horrible service.", "Go some where else terrible service if you have problems down the road.", "The dilivery guy didn't even call", "Beware".
Most users want Jared to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaJared is a fraud
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Detroit, MichiganPissed off loyal customer customer complaint
Dear sir I brought my jewelry in to be cleaned at your Madison heights store, the one that is suppose to be closing the 24th of December, I was greeted by a salesman that ask me what could he do for me, l stated that I needed some of my jewelry clean, he ask me could I come back at 12:00 because there was only 2 of them , I replied I came across town there is no way Im going to come back thats not my problem you only have 2 people as much money as I have spent in your establishment ,and to add insult to injury after cleaning my jewelry I had to put every piece of my expensive jewelry back into the cases myself. This was the worst service I ever had at Jared.
That gentleman needs some more sensitivity training when it comes to addressing customers. Sincerely Mr &mrs B.AMBROSE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Madison Heights, MichiganHaven’t heard back from Jared since complaint.
- Great merchandise
- Horrible service this time
Preferred solution: Apology
User's recommendation: When you are spending your money in any establishment,do not tolerate bad service.
Bad service at Madison heights store
My wife had brought in some of her jewelry in to be cleaned, the Sales man that appeared to be the manager, stated could my wife come back at 12:00 a/c they only had 2 people working another employee and himself and a. Young lady inside the cleaning and inspection area, my wife was furious that he made such a statement she was on a cane and refused to come back seeing that we already came across town.
He eventually cleaned her jewelry, but to add insult to injury when he finish cleaning the jewelry instead of putting the jewelry back in the boxes that Jared usually does, I sat there and watch my wife put every piece of jewelry back into the boxes while he sat there and watched.we have spent thousands of dollars at Jareds and this was the first time we recieved horrible service,and if this is what some of your employees are stuck we will be taking our business elsewhere.
Sincerely MR & MRS B. AMBROSE.
User's recommendation: Jared is a great company, but do not settle for horrible service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaCustom ring
In 2010, my husband gave me a promise ring (at age 44) that was a princess cut sapphire solitaire from another company. I loved it.
Our first Valentines Day he gave me a pair of Princess cut diamond earrings.
In 2011, when we decided to get engaged we took both to Jared in Collierville, Tennessee to have mounted on one ring and we purchased a channel set diamond wrap.
We loved how the engagement ring turned out.
In 2013, just before our wedding we took the wrap and engagement ring to the same Jared to have soldered together. Once again we were very happy with the work.
In 2014, for our first year anniversary we returned to the Collierville Jared and purchased a matching channel diamond band to have the sapphire and diamonds mounted to so that the ring looked more cohesive.
My husband promised in our early days that he would replace the sapphire with a diamond for our ten year anniversary.
Two weeks ago we went to the Jared on Oracle in Tucson and purchased a loose princess cut diamond and new diamond wrap only AFTER the sales lady inquired with the jeweler that the work could be done. We spent almost $7000 that day.
Jareds has had my ring almost two weeks. Today they called to tell me that there is an issue and that the work cannot be done because my ring doesnt have a gallery or support and wasnt even soldered properly to the sides of the middle band.
That made no sense to me because Jared made the ring to begin with and its always been structurally sound. They were so adamant that they cant make the ring that I just told them to put the original ring back together and refund me the money we spent with them. Then I argued that since Jared made the ring to begin with that they should do any structural repair at no cost so that the new stone and wrap could be mounted. They refused.
This afternoon I texted customer support who called and spoke with the store manager.
Once again the local store is adamant that there isnt anything that they can do or will do. He also said that the mounts used to build the ring arent Jareds Im how so? JAREDS IN COLLIERVILLE TN BUILT THE RING. period!
If they used a different mount from a different resource then that is on them. So they opened an escalated complaint.
In the meantime I will get my ring back and have our money refunded.
I am so pissed and hurt that the ring Ive been wearing for a decade was apparently built wrong and isnt structurally sound. Im even more pissed that the local Jared has been so flippant.
Pictured is the ring as it was when we bought this diamond and new wrap before they took my ring apart and now says they cant do anything with the new diamond or wrap.
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | West Des Moines, IowaBad service
- Bad service
Preferred solution: Full refund
User's recommendation: Go some where else terrible service if you have problems down the road.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGemstones fell out of ring quickly
- Easy to order
- Rings are horrible quality
Preferred solution: repair
User's recommendation: Shop somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Braintree Town, MassachusettsVery upset want to sue
- Pretend to be honest
- Are liars
Preferred solution: Full refund
User's recommendation: Never go there
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerRefund hasn’t been issued in a timely manner. This far it’s been more tha 8 business days
- Love the jewelry
- Takes to long to refund my money
Preferred solution: Full refund
User's recommendation: Not likely
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTelevision AD that states husband came to help her learn to walk again
Preferred solution: Apology
User's recommendation: If company can stoop so low tp sell product they can't be trusted
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible
I've been with comenitry / jarred bank for over a year there finance department is completely horrible if my payments are late by one day the are adding extra fees and including a extra payment to my account and if I dont pay the extra fees and payments they would report me to the credit bureau as being over 30 lates and then when I make my minimum payment they still say that Im late and the never give me a grace period for my payment Ive been sending in letters and calling customer service and when I ask to speak to a supervisor they get rude and refuse to transfer me to a supervisor my last payment I made was in December due to the fact that I was completely Ill due to covid complications when I was able to call today they stated that I almost 600 for my account this is completely unacceptable and horrible they take advantage of the consumers and when I call they dont help at all then todays Ive found out they are reporting to credit bureau that Im 30 lates on my credit report when I paid them on the 2 of the month per my payment arrangement when I called them to notify them of they are doing they were very rude and disrespectful so now I have negative marks against my credit report cause of them
- There customer service is very horrible
Preferred solution: Full refund
My package didn't dilivery till now
Preferred solution: I need my package to dilivery
User's recommendation: The dilivery guy didn't even call
Warning about Jared (Jewelry). Please Read.
I think this is a story worth sharing: I'd like to explain how Jared values it's customers . I'll continue to share this story, anywhere I can, to hopefully prevent others from having a similar experience. Unfortunately, Jared has not only provided us with a horrible product at the cost of nearly $10,000 and mislead us during the presentation and purchase of the product, they refuse to admit their wrong doing and provide a refund. Instead, they admit that the sales person breached policy but still refuse to provide a refund.
During the process, I must admit I was a bit apprehensive about using Jared. A friend of mine had bought an engagement ring from Jared, which broke in half (that's not a typo- the band literally broke into two pieces). He warned me of the struggle he had to get a refund, even within the 30 day return period. It required several visits to the store, endless arguing, and as expected, the emotional tole caused by your future wife having one of the most invaluable and sentimental pieces of jewelry break after less than a month of wear. In addition, another friend warned that the customer service they experienced after the purchase was contemptible. Still, they had to experience this service every six months when they returned for the semiannual inspection or have any repair work done. Both couples had warned me of their regrettable experiences. Yet, instead of avoiding Jared, I approached with an open mind. While speaking with the sales representative, I warned her that I had heard of several poor experiences at Jared. They replied with a smile and stated, "we're one of the largest company in the country. We couldn't have grown this big without doing something right." This is where the problem may lie- like other enormous companies, they seem to have lost touch with their customer and often fail to ensure the customer has a pleasant experience. Why rely on return customers when you're so large that you constantly draw new customers? It's important to remembers that a customer who has a good experience share their story with their closest friends and family, while a customer who had had a bad experience will tell everyone; this is exactly what I aim to do- warn everyone.
The story begins in late 2011. I visited many jewelry stores while searching for an engagement ring for my fiancé of 9 years. I experienced varying levels of customer service at the different stores. Jared provided a good experience (or so I thought), pampering me with water and coffee, holding doors and continually praising me with comments such as, "she'll love her new platinum ring." After nearly a month of searching, I narrowed my search to two stores, both with comparable settings and diamond characteristics. During the final visit to the stores, where members of family were also present to see the final purchase. I explained the specs of the competitors ring, to which they replied, "this is a obviously a better deal." The sales representative pulled the ring from the showcase and informed me that it was platinum. While I was certainly a novice when it came to jewelry, I was aware that platinum is more valuable than gold. They explained that the platinum alone offered at least a $1000 difference between the two rings. It was an easy choice- I selected Jared and purchased the ring and an extended lifetime warranty. Total cost: just shy of $9,000.
The ring was custom. I had bought a loose diamond and the band separately. I also paid extra to have the head turned into a "kite setting," offsetting the diamond to provide a unique touch. This required that the ring be sent away to be worked on. When it returned, the problems began:
1.) The ring returned a day later than they had told me. This typically wouldn't be a big deal, but I had planned an 8 hour trip to visit family around Christmas, in preparation for the proposal. The trip was delayed, though it wasn't the end of the world.
2.) When the ring arrived, I picked it up from the store. When I got home, I was looking at the diamond and noticed a large black inclusion in the diamond. This wasn't there when I had been shown the diamond in the microscope. When we returned from the trip, I took the ring back to Jared. The problem? They had put the wrong diamond in the ring! Not the one I was shown under the microscope and chosen, a lower grade diamond. Of course, they were more than willing to take more money for the diamond I has initially chosen- at a cost of about $1000 more. So again, the ring was sent away to be worked on.
3.) Again, I picked the ring up from Jared. Now, due to increased suspicion, I carefully inspected the ring before leaving the store. I noticed large palpable scratches on the bottom of the band. They took the ring and said they would buff the scratches out.
4.) In order to have the scratches completely removed, it required 3 visits back to Jared. Each time, they claimed that they couldn't see the scratch. Oddly, every family member or friend was able to see and feel the scratches when asked to run their finger along the surface. Finally, after the third visit, the scratch was gone.
4.) About 2 weeks after receiving the ring, I proposed. She said yes and was in love with her ring. She's a nurse, so she usually wears the ring at home, two days a week. She doesn't wear the ring to work because of medical gloves and she doesn't wear the ring in the evening (unless we are going out) or to bed. About two months, she noticed that the diamond was loose. She returned to the store to have it repaired.
5.) While searching in the system, they couldn't find my account. She couldn't have the ring repaired until they found my account. I returned to the store to find that they had spelt my name wrong on the account (despite using my drivers license) and had enrolled us into a financing agreement that was completely wrong. The name was fixed in the store, though it required nearly two hours on the telephone at home to clear up the financing agreement.
If you've lost count, the ring is now being worked on for the 5th time in less than 4 months.
6.) The ring returned weeks later, and the diamond was fixed. After inspecting the ring, new scratches were noted on the band, requiring the ring to be returned and buffed. This is now the sixth return.
7.) We picked the ring up a week later. The scratches were gone. We had gone a month or two without problems- the longest stretch yet. We were in NYC for our engagement photos. While walking up 5th Avenue towards central park, my fiancé glanced at her hand was astonished to see that the diamond was not only missing, but the ring had broken in half. The entire ring had split in half.
The engagement shoot was cancelled and $500 was lost. Moreover, we now had a ring, in 3 pieces. The missing piece contained a $6,500 diamond. The next 5 hours were spent searching for the setting and the diamond. If the fact that our engagement shoot was cancelled wasn't bad enough, the humiliation that my fiancé and I endured was. Somehow, we located the diamond, still in the setting, in the crack of the sidewalk about 6 blocks from Central Park.
Not only had there been no blunt forces applied to the ring, it was only 5 months old and worn two times per week.
When we returned to Jared, we were told, "I've never seen this before… she must have hit it on something." After an hour of arguing, they offered to fix the already broken ring. After the service we had endured, we knew what the process was likely going to be, so we would only settle for a refund. They refused. They offered to replace the ring with a new one. Without the option of a refund, we accepted a new ring (same ring and setting, just new).
8.) After the ring was returned, two days later than they promised, we went to pick it up. While inspecting the ring, my fiancé asked why the ring felt lighter than other gold and platinum rings that she had tried on. They informed us that our ring was probably not "full platinum." This was shocking, considering I was never informed that I was buying a partially platinum ring. They then stated, "your paperwork explains the ring and the platinum. It should say that it's only 58.5% platinum and the remainder is cobalt." I retrieved my paperwork, which did not say anything about the composition of the platinum ring. It did say, however, "platinum" all over the documents and the receipt. In addition, the entire time I was looking at the ring before making the purchase, I was told the ring was platinum.
The day I planned to purchase a ring, I had to decide between two rings: they were almost completely identical, except one was white gold and one was "platinum." Well, they got me. They were able to persuade me into buying a "platinum" ring making me believe I was receiving a deal. Boy was it a deal…
So where does that leave us now? We've spent a total of 10 hours on the phone with Jared making attempts to receive a refund. They continue to make false promises, fail to return phone calls, and make no effort to rectify a situation caused by extremely poor workmanship and customer service. We'll continue to share this message wherever we thing people will see: social media, review sites, and by word of mouth. We're also starting the legal process to sue Jared for a complete refund.
I hope this story helps prevent others from making the same mistake I did. Though just as important, I hope Jared finally takes this seriously and not only does the right thing in this situation, but also makes a diligent effort to improve their service before they lose many more customers.
Broken product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn customer leaving
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisMens wedding band cracked after 4 days of wear
Bought a mens titanium wedding band on May 5th- Got married June 18th- went on our honeymoon on the 20. By the 4th day of him wearing the ring- it separated and is now cracked on the middle portion of the material.
Took it back to Jared in Bolingbrook- where we were told there was nothing they could do- that we needed to buy a new ring.
The manager we spoke to was very rude and basically said he must have been swinging his arms and hit something.
IF he did, his hand or finger would have been cut off as how the ring is separated. We believe its a defect in the make of the ring. SO basically- we are out $800 as they said nothing could be done for us.
We have purchased many other items here before and never will again. Poor customer service all around
- Bad customer service
Preferred solution: A new ring- to replace this damaged ring that my husband wore for 4 days- I dont have a photo as I am at my work- I can show you proof that we just got married as well- to show he only wore it 4 days.
User's recommendation: Dont buy from this store
Brands Related to Jared
Companies Similar to Jared
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Gee, I hope that didn't break your back!
You sound like a nasty mouthed horrible person.