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  • Customers like
    • Friendly staff1
  • Customers don't like
    • Customer service12
    • Repair services quality5
    • Repair quality4

  • 7 hours ago
  • Luxury / Jewelry
  • Exeter, New Hampshire
  • 4

I took a gold neckless to Jareds to have a new lobster claw put on the neckless. When i picked it up the old GOLD claw was not in the bag. When i asked where it was the sales clerk said they didnt have it anymore. I asked the value of it and it was around $20... they didnt credit me for, or give a voucher or anything.... they just kept it saying i should have told them i wanted it... hello its my... Read more

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  • Aug 27
  • Luxury / Jewelry
  • Jacksonville, Florida
  • 15
  • REVIEW RATING 4/5

Engagement band continues to lose diamonds and only 3 months old. Has now been returned 4 times and even tried a custom mfg made band to fit my fiancée fingers has failed, 1 day after being picked up diamonds fell out. Manager spends 2 hours showing my fiancé new bands today stating he will "make this right", then has audacity to try to charge me $1,400 for a band he showed fiancée. How is... Read more

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  • Aug 27
  • Luxury / Jewelry
  • Jacksonville, Florida
  • 5
  • REVIEW RATING 4/5

Engagement band continues to lose diamonds and only 3 months old. Has now been returned 4 times and even tried a custom mfg made band to fit my fiancée fingers has failed, 1 day after being picked up diamonds fell out. Manager spends 2 hours showing my fiancé new bands today stating he will "make this right", then has audacity to try to charge me $1,400 for a band he showed fiancée. How is... Read more

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Jared does not care about customer satisfaction. They are awful to deal with. I would advise people to go elsewhere for their jewelry. Wish i had done the same. Add comment

  • From mobile
  • Jared
  • Aug 27
  • by anonymous
  • #690070

I will not buy anything from Jared ever again. Their customer service is awful. Their jewelry is not high quality. I have been a customet for over 10 years and i deeply regret it. Will find a different jeweler and would advise others to do the same. Add comment

  • Aug 25
  • Luxury / Jewelry
  • Reston, Virginia
  • Wedding Ring
  • 32
  • REVIEW RATING 4/5

First off the overall feeling of the Knoxville, Tn Jared store is snooty and cold. I went to have my wedding set resized and put together- lets just say they completely ruined the ring set. i got it back the rings were crooked and the large stone on the main ring was completely twisted- - like someone took pliers and just twisted it to be an ***!! When i saw the set i was pissed off to say the... Read more

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  • Aug 21
  • Luxury / Jewelry
  • Kansas City, Missouri
  • Jared Wedding Set
  • 39
  • REVIEW RATING 4/5

The customer service and business practices Jared The Galleria Of Jewelry are awful and severely unethical. Ryan paid up front for a custom-designed wedding ring for me in JANUARY. It was going to be a huge wedding day surprise. They just now told him last week that they "cannot" do it but don't want to give us a full refund. We've spoken to the district manager and even she was very rude. Our... Read more

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  • Aug 13
  • Luxury / Jewelry
  • Buffalo, New York
  • Jared Jewelry Service
  • 56
  • REVIEW RATING 4/5

I recieved a beautiful bracelet from my boyfriend for our anniversary. I needed two links taken off because the bracelet was not an average size bracelet. I brought the receipt with me and asked if they can *** two links. They said of course they can. Then they came back and told me it would be $50 to take them off. To charge to take two links off after paying $800 for a bracelet is beyond... Read more

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  • Aug 02
  • Luxury / Jewelry
  • Aurora, Colorado
  • Wedding Ring
  • 1
  • 1
  • 115
  • REVIEW RATING 4/5

My husband upgraded my ring for our 10th wedding anniversary. My original wedding ring was not even close in price with the upgraded one, yet I had never once lose any of the stones as often as I do with the ring from Jared. Mind you because it's a more expensive ring, I've been very careful and use it less often as I used to. Yet the stones still come loose! A couple months ago I went in again... Read more

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  • Jul 29
  • Luxury / Jewelry
  • Chicago, Illinois
  • Jared Return Policy
  • 113
  • REVIEW RATING 4/5

Went to jared to get an engagement ring and I wanted to be reassured that I would get my money back if everything didn't go right the sales rep assured me that I have 30 days to return it and I would get the cash or credit returned to me when I bring the ring back I paid cash ,so I brought the ring back and expected to get my cash back of course and they told me that it will be mailed back to me... Read more

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